EMILY ONYANDO

• Collaborated with fund managers regularly to align efforts to confirm accurate financial reporting.
• Rise Email or call brokers on daily basis
• Prepared cash and currency reconciliation reports for counterparty accounts.
• Resolved accounting variances and estimated monthly closing accruals.
• Point of contact between company and global client

• Provided exceptional customer service to students, parents, and guardians, ensuring positive and welcoming learning experience.
• Conducted individual and group English tutoring sessions for children, teenagers, and adults, tailoring lessons to meet their specific needs.
• Assessed students' proficiency levels and learning goals to develop personalized learning plans.
• Created engaging and interactive learning environments, incorporating multimedia resources and interactive activities.
• Assisted students in improving their English language skills, including listening, speaking, reading, and writing.
• Monitored student progress, provided constructive feedback, and adjusted teaching strategies as needed

• Handle customer inquiries, concerns, and complaints through various channels.
• Managed over 50 customer calls per day
• Increased sales by 10%
• Provide accurate and timely information about Safaricom's products, services, tariffs, and policies.
• Assist customers with billing inquiries, account management, and payment processing.
• Troubleshoot and provide technical support for mobile devices, network connectivity, and internet services.
• Recommend Safaricom's products, plans, and services based on customer needs.
• Promote sales and assist customers in purchasing Safaricom's products and services.
• Resolve customer complaints in a professional and empathetic manner.
• Retain customers by addressing concerns and offering appropriate solutions.

Focusing on International Business. To graduate in 24th June 2023.