Emmanuel Aboagye
Recruitment Administrator
Wladyslawa Cieszynskiego 10, Sopot
Summary
Dedicated and results-driven Recruitment Administrator with a proven track record of successfully managing various aspects of talent acquisition and administrative operations across multiple industries. Adept at building and maintaining productive working relationships with clients, team members, and external stakeholders. Skilled in project management, process improvement, and delivering exceptional client service. Experienced in both remote and on-site work environments, with a strong commitment to excellence in all tasks undertaken.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Recruitment Administrator
CPL
Remote
11.2022 - 10.2023
- I spearheaded the setting up of the MASS (Managed Agency Service Supplier)/MSP client's account
- I onboarded more than 100 recruiting agencies under the MASS project, taking charge of the whole process from compliance to reviewing and addressing contractual issues till they're signed and fully onboarded
- Created all necessary SOPs and process manuals to help the whole team at large and new joiners
- Organized and coordinated briefing calls for new roles
- Provided administrative support for recruitment campaigns and competitions which included preparing documents i.e. candidate information booklets and application forms, advertising positions, scheduling screening calls and organising interviews
- Sent out correspondence to candidates including interview confirmation emails and regret letters to unsuccessful applicants.
- Formatted CVs to send to the client
- Updated and maintained our database
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with hiring managers to understand job requirements and expectations.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Improved office efficiency by effectively managing internal communications and correspondence.
Lead Specialist - Recruitment Administration
Bank Of America(EMEA) Via AMS
Remote
03.2022 - 08.2023
- Had and managed 6 direct reports (team members)
- Supported team members with answering more complex queries and escalations
- Oversaw the workload of the HD team and supported team members with prioritization where required
- Coordinated the tracking of query volumes and analysed data to identify trends
- Validated documents against our client policies
Compliance Lead to identify opportunities for improvement and support resolution by seeking and recommending solutions - Captured candidates' applications and managed the interview scheduling process
- Prepared offer documentation and managed candidates' pre-employment screening process
- Built and maintained strong working relationships between all parties, making sure they are constantly up to date with the process.
- Prepared weekly, monthly, and quarterly reports when required.
- Provided training and guidance to new team members and direct reports
- Tracked recruitment metrics and reported on progress to evaluate recruitment effort success.
Operations Support Specialist – Rotational Shift
Talixo
Remote
07.2022 - 03.2023
- Answered incoming requests via the available contact channels (Phone Email Chat and WhatsApp) for upcoming VIP rides
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Screened upcoming bookings and provided customer follow-ups in case of missing booking information
- Live monitoring of the global platform
- Placed and administrated new bookings
- Conducted ad-hoc tasks to ensure a smooth pickup for the customers
Recruiting Coordinator
Boeing
Remote
08.2021 - 02.2022
- Took part in an internal Recall project that rehired about 70% of employees who were made redundant during the peak of the pandemic
- Supported candidates and internal stakeholders throughout the hiring process
- Coordinated incoming job requisitions and applications.
- Maintained and enhanced job descriptions, ensuring strong SEO and reach to boutique job boards
- Maintained/updated the ATS system (Workday) as required to ensure the accuracy of information for firm use
- Owned the candidate experience and provided engagement throughout interview scheduling, the hiring process, establishing good relationships with candidates, and beyond
- Liaised with internal departments and external providers to ensure 'first-day readiness'
- Always managed high volume of confidential information
Prioritized multiple tasks and managed workload and time effectively
Client Service Support Specialist
State Street Bank
Remote
07.2020 - 07.2021
- Provided direct client service support to internal clients, investment managers and central support teams to ensure timely and error free-processing and facilitated the resolution of problems related to complex events
- Established and maintained an effective collaboration with the offshore Client Service and Business Partners' site
- Provided inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions
- Prepared reports for client purposes e.g., KPI, Board Packs, Activity sheets, payment requests, expense calculations and review
- Tracked and conducted research using internal and external sources to respond to and resolve complex inquiries and issues
- Liaised with operations teams to solve processing problems. Identify the need for escalations
- Maintained accurate records of research, follow-ups and client interaction
- Proactively identified service issues with client-facing impact and brought them to the attention of the appropriate parties for resolution
- Initiated communication with the clients on complex asset-servicing matters
- Provided timely and professional responses to all enquiries
- Kept the Team Supervisor informed as to the daily work progress, status of requests, and project progress
- Gathered data from other departments (sending initial emails, reminders, and escalations)
- Checked accuracy of collected data
- Used MCH and CMOD (e.g., for Balance Sheets)
- Running macros
- Edited data and formatted them in Excel spreadsheets,
- Created presentations and other relevant files
Education
Bachelor of Science - International Business Management
Uniwersytet WSB Merito Gdańsk
Gdansk, Poland 03.2020 - 06.2023
Skills
Global recruitment
Recruitment strategies
Applicant Tracking Systems
Data analysis
Recruitment
Salesforce expertise
Contracting
Offer letters
Contract Negotiation
Administrative skills
Background checking
Pre-screening candidates
Recruitment and Onboarding
Process Optimization
Client Relationship Management
Team Leadership
Project Management
SalesForce
WorkDay
SQL
Timeline
Recruitment Administrator
CPL
11.2022 - 10.2023
Operations Support Specialist – Rotational Shift
Talixo
07.2022 - 03.2023
Lead Specialist - Recruitment Administration
Bank Of America(EMEA) Via AMS
03.2022 - 08.2023
Recruiting Coordinator
Boeing
08.2021 - 02.2022
Client Service Support Specialist
State Street Bank
07.2020 - 07.2021
Bachelor of Science - International Business Management
Uniwersytet WSB Merito Gdańsk
03.2020 - 06.2023