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Emmanuel Lawrence
Radarit Sp.z o.o.
Warszawa,Warszawa
6
Years of experience
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
Customer Service Representative
3 Months- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Trained new representatives on call handling, documentation, and customer issue resolution.
Financial Analyst
1 Year 4 Months- Analyzed financial statements to identify trends, variances, and budget risks.
- Prepared forecasts and scenario models to support leadership planning decisions.
- Consolidated monthly reporting packages using Excel and financial planning systems.
- Evaluated expense patterns and recommended cost-saving process improvements.
- Reconciled general ledger activity and resolved account discrepancies promptly.
- Partnered with cross-functional teams to refine assumptions and reporting accuracy.
- Supported corporate restructuring, analyzing financial implications of proposed changes.
- Led financial due diligence for potential M&A activities, ensuring thorough evaluation of targets.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
Customer Service Representative
2 Years 6 Months- Resolved customer inquiries via phone, email, and chat with accurate, timely support.
- Escalated complex issues to appropriate teams and tracked resolution through completion.
- Documented interactions, complaints, and service requests in CRM systems with consistent accuracy.
- Guided customers through account updates, billing questions, and order status details.
- Maintained service quality by following company policies and communication standards.
- Trained new representatives on call handling, documentation, and customer issue resolution.
- Identified recurring service issues and recommended process improvements to reduce repeat contacts.
- Collaborated with cross-functional teams to deliver efficient, customer-focused solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Applied Industrial Mathematics And Statistics
MBA - Management
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Complaint handling
Conflict resolution
Computer proficiency
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Microsoft Office Suite
Administrative support
Team development
Microsoft PowerPoint
Data collection
Customer relationship management (CRM)
Timeline
Customer Service Representative
Radarit Sp.z o.o.
02.2023 - 05.2023Read More
Financial Analyst
Savannah Bank
10.2018 - 02.2020Read More
Customer Service Representative
Globacom Limited
02.2017 - 08.2019Read More
Wysza Skola Zarzadzania I Administracji
MBA from Management
Read More
Enugu State University Of Science And Technology
Associate of Science from Applied Industrial Mathematics And Statistics
Read More