Emmanuel Makiwa
Warsaw
Summary
I am a highly motivated and detail-oriented computer engineering student with a background in customer service representative and quality assurance specialist roles. Skilled in problem-solving and technical troubleshooting, with a solid foundation in computer systems, software development, and quality assurance processes. Proven ability to effectively communicate, manage customer relations, and ensure product quality through meticulous testing and analysis. Quick learner with a passion for technology and a commitment to continuous improvement, seeking to leverage diverse skills in a dynamic and challenging environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
FoundEver-Poland
11.2021 - Current
- Provide technical assistance and support to end-users regarding computer systems, software, and hardware.
- Document and maintain records of support activities, troubleshooting steps, and solutions provided.
- Respond to customer inquiries and provide technical assistance over phone and over emails.
- Conduct comprehensive KYC checks on new and existing clients, including identity verification, risk assessment, and documentation review.
- Monitor client transactions for unusual or suspicious activity, and escalate potential issues to the appropriate compliance teams.
- Prepare and maintain accurate records of KYC/AML activities, supporting internal and external audits as needed.
Quality Assurance Specialist
Lionbridge
06.2023 - 03.2024
- Monitored application performance, tuning and adjusting operating parameters to meet target thresholds.
- Documented application features, functionality and errors encountered for handover to support teams through systems such as Jira.
- Tested and implemented new features to identify and resolve bugs before project release dates.
- Created test plans to validate application functionality before release.
- Participated in software field testing to verify performance of developed projects for IOS, Android and Windows devices.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Collaborated with project managers and project teams, to meet software project development requirements through communication systems such as Slack ,MS Teams .
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Bachelor of Science - Computer Engineering
University of Economics And Human Sciences
02.2026
Skills
Software
- Microsoft Office
- Virtual Machines
- Slack
- Zendesk
- SAP
- Jira
- Microsoft Visual Studio
- React
- Soft Skills
- Technical Support
- Product Development
- Test Automation
- Testing and debugging
- Web Programming
- KYC/AML Protocols
Languages
English
Native language
Polish
Intermediate
B1
Timeline
Quality Assurance Specialist
Lionbridge
06.2023 - 03.2024
Customer Service Representative
FoundEver-Poland
11.2021 - Current
Bachelor of Science - Computer Engineering
University of Economics And Human Sciences
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