Emmanuel Nnoje
Warsaw,Poland
Summary
Customer-focused professional with extensive experience in providing customer support via email, live chat, and phone. Skilled in troubleshooting customer issues, resolving concerns, and collaborating with internal teams to ensure swift problem resolution. Adept at gathering customer feedback and using insights to drive continuous improvement. Strong communication skills with a solid understanding of American culture and a customer-centric approach.
Overview
6
6
years of professional experience
Work History
Customer service analyst
Concentrix
Katowice , Poland
08.2023 - 09.2024
- Provided customer support and resolved issues through multiple channels, achieving 98% customer satisfaction rating.
- Collaborated with internal teams, resulting in 20% faster issues resolutions and improved service delivery.
- Gathered and shared customer feedback, contributing to 15% improvement in customer retention.
- Answered over 50+ telephone calls per day with professionalism.
Customer Process Associate
Genpact Services Poland Sp. z o.o
Katowice , Poland
05.2021 - 07.2023
- Managed customer inquiries and resolved discrepancies, improving operational accuracy by 30%.
- Supported collaboration with teams, reducing response times by 25%.
- Resolved discrepancies and supported internal teams to enhance overall customer experience.
Senior Customer Service Representative
Gemkol Resources LTD
Kano , Nigeria
10.2018 - 04.2021
- Managed customer orders and inquiries, achieving 30% increase in customer satisfaction through timely issue resolution.
- Collaborated with logistics providers, reducing delivery times by 15% and enhancing overall service efficiency.
Education
Master of Science - International Business Management
WSZOP
Katowice 04.2023
Bachelor of Science - Accounting
Chukwuemeka Odumegwu Ojukwu University
Nigeria07.2018
Skills
- Customer Support (Email, Live Chat, Phone)
- Problem Solving & Troubleshooting
- Cross-functional Collaboration
- Customer-Centric Approach
- Strong Written & Spoken American English
- Understanding of American Culture
- Social Media Monitoring
- Proactive and Adaptable
- ERP Systems (SAP, Oracle)
- CRM (Salesforce)
Languages
English
Fluent
Permit for processing personal data
In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes.
Availability
Available evenings (15:00 – 23:00 PL time) and some weekends to meet the US EST time zone requirements.
Timeline
Customer service analyst
Concentrix
08.2023 - 09.2024
Customer Process Associate
Genpact Services Poland Sp. z o.o
05.2021 - 07.2023
Senior Customer Service Representative
Gemkol Resources LTD
10.2018 - 04.2021
Master of Science - International Business Management
WSZOP
Bachelor of Science - Accounting
Chukwuemeka Odumegwu Ojukwu University
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