Emrah Yildirim Tatli

- Draft, review, and negotiate supplier contracts, to secure and document the procurement of goods and services

- Effectively manage pipeline of work including tracking status of reviews, providing proactive updates to stakeholders, timely follow up internal and external stakeholders

- Identify terms and conditions options to achieve desired contract goals

- Subject Matter Expert more than 20 team members, recommending solutions, sharing best practices with team members to provide excellent customer support.

- Always being first internally and externally point of contact to support escalations, inquiries

- Prepare, analyze weekly/monthly team KPI reports from Tableau, Salesforce to make Root Cause Analysis to find improvement areas and prevent similar issues.

- Responding to inventory management inquiries

- Proactively call lodging partners to resolve any anticipated future issues and providing supplier self-service support and maintenance

- Responding to inventory management inquiries

- Contacting lodging partners to resolve issues (questions, changes, etc.)

- Responsible for arranging the pre-check-in operations and making check-in and check-out

- Solving the guest problems in a shortest way assisting the guest about the hotel and local facilities

- Making courtesy calls to in-house guests to exceed customer's service expectations

- Attending front desk operations, follow up and review upcoming reservations, request on the daily, weekly report

- Providing excellent customer service for check-in, check out, concierge services

- Reviewing arrivals, upcoming reservations and escalating any special requests to respectful teams to handle requests properly

- Point of contact for front office team to handle all inquiries.

- Responsibilities included, making check in and check out, handling guest relationship requests