Endurance Oghenegweke Ozor
Katowice,24
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction at Rynair through expert complaint handling and attention to detail. Leveraged Microsoft Office proficiency and exceptional customer service excellence to resolve complex issues, achieving high retention rates. Skilled in fostering client loyalty and improving service delivery by incorporating feedback into tangible product enhancements.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Rynair
08.2023 - 06.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
NEUCASA
11.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Technical and Customer Service Specialist
Sterling Bank
03.2019 - 03.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - IT in Logistics Management
Wyzsza Skola Infomatyki Zdrowia University,
Warsaw07.2025
Skills
- Complaint Handling
- Ticket management
- Customer service excellence
- Attention to Detail
- Microsoft Windows and Office
Languages
English
Native language
English
Advanced
C1
Timeline
Customer Support Specialist
Rynair
08.2023 - 06.2024
Customer Service Representative
NEUCASA
11.2021 - 07.2023
Technical and Customer Service Specialist
Sterling Bank
03.2019 - 03.2020
Bachelor of Science - IT in Logistics Management
Wyzsza Skola Infomatyki Zdrowia University,
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