Ephrem Nizeyimana
Poznan
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings2-year background maintaining customer satisfaction and contributing to company success. . Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
YUTONG COMPANY LIMITED
02.2019 - 10.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Tax Consultant
ACCOUNTING AND CONSULTANT COMPANY LIMITED
11.2017 - 12.2018
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
Education
High School Diploma -
GS MOHOZA
MUSANZE/RWANDA10.2017
Skills
- Process Improvement
- Cash Handling
- Sales Expertise
- Client Relations and Retention
- Personnel Training and Development
- Customer Service
- Effective Workflow Management
- Conflict Resolution Techniques
- Employee Scheduling
- Purchasing and Procurement
- Account Resolutions
- New Hire Training
Languages
English, French
Native language
Chinese (Mandarin)
Intermediate
B1
Swahili
Proficient
C2
Timeline
Customer Service Manager
YUTONG COMPANY LIMITED
02.2019 - 10.2021
Tax Consultant
ACCOUNTING AND CONSULTANT COMPANY LIMITED
11.2017 - 12.2018
High School Diploma -
GS MOHOZA
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