Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Mucyo

Katowice

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Advisor

Concentrix
07.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

IT Support Specialist

Unitech Kigali
03.2020 - 03.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.

Education

Bachelor of Arts - Marketing Specialising in Innovation

WSB Merito
Katowice, Poland
03.2025

High School Diploma -

Blue Lakes International Cambrige
Kigali, Rwanda
06.2020

Skills

  • IT Support
  • Call Center Operations
  • Supply Management
  • MS Office
  • Research and Due Diligence
  • Problem-Solving
  • Empathy and Understanding
  • SAP
  • Salesforce

Languages

English
Native language
French
Upper intermediate
B2
Swahili
Advanced
C1

Timeline

Customer Service Advisor

Concentrix
07.2023 - Current

IT Support Specialist

Unitech Kigali
03.2020 - 03.2022

Bachelor of Arts - Marketing Specialising in Innovation

WSB Merito

High School Diploma -

Blue Lakes International Cambrige

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Eric Mucyo