Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Mucyo

Katowice,24

Summary

Ambitious hardworker with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

4
4
years of professional experience

Work History

Customer Support Consultant

Concentrix
08.2023 - 06.2024
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Provided empathetic support to customers during challenging situations, leading to increased trust and loyalty.
  • Actively participated in weekly team meetings to share insights, best practices, and identify areas for improvement within the department.
  • Reduced average call resolution time by implementing effective problem-solving strategies and maintaining a comprehensive knowledge base.

Cloud Engineer

Invitus Company
08.2021 - 03.2022
  • Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
  • Contributed to product improvement initiatives by providing valuable insights based on hands-on experience with various cloud engineering tools and frameworks.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.

IT Specialist

Ferinda
08.2020 - 07.2021
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.

Education

Bachelor of Arts -

Wsb Merito Faculty in Poznan Faculty in Chorzow
Poland
09.2025

Skills

  • Analytical Skills
  • Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools
  • Contributed to product improvement initiatives by providing valuable insights based on hands-on experience with various cloud engineering tools and frameworks
  • Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations
  • Adaptability
  • Cloud Computing
  • Advanced SQL skills
  • Programming Languages: Java, C#, Net, Python
  • Agile Methodology
  • Resolved complex problems pertaining to networking protocols such as TCP and IP and Ethernet technologies
  • Technical Troubleshooting

Languages

English
Proficient
C2
French
Upper intermediate
B2
kiswahili
Intermediate
B1

Timeline

Customer Support Consultant

Concentrix
08.2023 - 06.2024

Cloud Engineer

Invitus Company
08.2021 - 03.2022

IT Specialist

Ferinda
08.2020 - 07.2021

Bachelor of Arts -

Wsb Merito Faculty in Poznan Faculty in Chorzow

Similar Profiles

CREATE PROFILE
Eric Mucyo