Eric Nsabimana
Customer relations/
Poznan,30
Summary
Adept at driving efficiency improvements and compliance management, I enhanced customer loyalty to 98% at Cognizant Technologies Solutions through empathetic resolution of complaints. At Equity Bank, my ability to forge strong customer relationships expanded business opportunities. My blend of team leadership and process optimization skills underpins my track record of success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Cognizant Technologies Solutions
12.2022 - Current
- Resolved customer complaints with empathy via emails,calls and chats, resulting in increased loyalty and customer experience score of 98%.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Provided strategic and operational recommendations for process and cases/tickets resolution.
Senior Relationship Officer
Equity Bank
08.2018 - 12.2021
- Developed strong rapport with customers, leading to increased referrals and expanded business opportunities.
- Built long-lasting partnerships with both strategic corporate partners and individual investors by availing to them the bank services.
- .Maintained up-to-date knowledge of industry regulations and compliance requirements to ensure adherence in all activities.
Education
Master of Science - Economics And Finance
Poznan University of Life Sciences
Poznan06-2023
Bachelor of Science - Agricultural Economics And Agribusiness
University of Rwanda
Rwanda07-2015
Skills
- Performance incentives
- Efficiency improvement
- Claims processing
- Compliance management
- Process improvements
- Customer service
Certification
- Effective Communication in the Workplace, UDEMY. Aug. 2023
- Critical Thinking and Problem Solving , UDEMY. Nov. 2023
Languages
English
Native language
French
Proficient
C2
Timeline
Senior Process Executive
Cognizant Technologies Solutions
12.2022 - Current
Senior Relationship Officer
Equity Bank
08.2018 - 12.2021
- Effective Communication in the Workplace, UDEMY. Aug. 2023
- Critical Thinking and Problem Solving , UDEMY. Nov. 2023
Master of Science - Economics And Finance
Poznan University of Life Sciences
Bachelor of Science - Agricultural Economics And Agribusiness
University of Rwanda
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