Erick López Müller
Sasinowo
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Consumer Services Representative EMEA (Spanish & English)
Newell Poland Services Sp.z o.o.
08.2020 - Current
- Member of the LATAM Home Appliances team, responsible for providing high standards of support to consumers in all Spanish-speaking LATAM countries.
- Since August 2020, I have been a representative of Home Appliances for EMEA, providing specific support to the Spanish, Portuguese and British markets, within the team delivered product knowledge training to new staff members, improving team performance.
- Processed service orders efficiently, ensuring timely fulfillment of customer requests.
- Implemented workflow improvements, reducing response times for customer communications.
- Collaborated with cross-functional teams to streamline service processes and resolve issues.
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Promptly responded to inquiries and requests from prospective customers.
Country Manager of Spanish Speaking markets (LATAM and Spain) & TL for Country Managers
Gaming sp.z.o.o.
12.2018 - 02.2020
- Translation into Spanish of the website, responsible for the content of the website in Spanish LATAM & EMEA, supporting users, solving web related issues.
- Led regional market expansion initiatives, identifying growth opportunities in emerging gaming sectors.
- Managed cross-functional teams to optimize product offerings and improve customer engagement strategies.
- Established key partnerships with local stakeholders to strengthen brand presence within competitive markets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Spanish Language Native Teacher
Azulejo Szkoła języków iberyjskich
09.2016 - 06.2017
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered student curiosity and interest through creative hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
- Mentored new teachers, sharing effective strategies for classroom management and student engagement.
Sales Manager & Sommelier
BODEGAS IBERICAS INIGO CORDON MORENO
04.2016 - 09.2016
- I work as a sales representative, and I negotiate with Spanish wine producers on behalf of the company at international events such as FENAVIN.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Managed inventory systems, ensuring optimal stock levels and product rotation.
- Built relationships with customers and community to establish long-term business growth.
Winemaker
Alan de Val
06.2014 - 10.2015
- Developed and executed winemaking processes, ensuring quality standards met throughout production.
- Worker in all tasks of the wine production chain, from vineyard work, winemaking processes, bottling, labeling and work in the logistics chain in the warehouse.
- Implemented innovative fermentation techniques, enhancing efficiency and product quality.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Collaborated with marketing team to create engaging promotional materials highlighting unique wine characteristics.
Forest firefighter from the heliborne brigade
SEAGA (Empresa Pública de Servizos Agrarios Galegos, S.A)
06.2006 - 09.2010
- Firefighter of the helicopter-borne brigade, responsible for being the 1st action force to stop forest fires.
- Work carried out in the summer months during the years of my Psychology studies at the University of Santiago de Compostela.
Hotel bellman and cook
LAS CORONAS DE TEGUISE S.L.
06.2005 - 09.2005
- Maintained knowledge of destination and answered customer questions within scope of understanding. I learned about gastronomy and the discipline of running a professional kitchen.
Education
Senior Technician - Oenology
CIFP A Granxa
09.2014
No Degree - Psychology
University of Santiago De Compostela
Santiago De Compostela, Spain 09.2006 - 06.2009
Course At The Open University UAM - English Business B2+
Adam Mickiewicz University
Poznań 10.2021 - 02.2022
Course At The Open University UAM - Język Polski Dla Cudzoziemców - B1
Adam Mickiewicz University
Poznań 10.2021 - 01.2022
Skills
- Excellent communication
- Excellent conceptual skills
- Excellent analytical skills
- Interpersonal skills
- Social skills
- Time organization
- Creativity
- Good organization
- Ability to work in group
- Diplomatic
- Helpfulness
- Diligence
- CMS
- SAP
- Microsoft Office
- Windows
Programs
- Salesforce
- MS Office (Word, Excel, Outlook,Teams)
- SAP
Personal Information
International professional with Spanish roots and extensive experience working across multicultural environments in Europe and Latin America. Naturally communicative, adaptable and service-oriented, with a strong sense of responsibility and discipline developed through diverse professional experiences. Passionate about continuous learning, languages and cross-cultural communication, bringing both structure and positive energy to every team I join.
Hobbies and Interests
- Sport: Running, cycling and swimming.
- Gastronomy: Cooking and wine tasting.
- Travel and Hiking with family and friends.
- Playing the piano.
- Lover of suspense, horror and fantasy literature.
- Technology and gadgets.
Accomplishments
- Achieved highest consumer satisfaction for one consecutive year since the creation of the LATAM HA team project by managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Polish
Intermediate (B1)
Portuguese
Upper intermediate (B2)
Timeline
Course At The Open University UAM - English Business B2+
Adam Mickiewicz University
10.2021 - 02.2022
Course At The Open University UAM - Język Polski Dla Cudzoziemców - B1
Adam Mickiewicz University
10.2021 - 01.2022
Consumer Services Representative EMEA (Spanish & English)
Newell Poland Services Sp.z o.o.
08.2020 - Current
Country Manager of Spanish Speaking markets (LATAM and Spain) & TL for Country Managers
Gaming sp.z.o.o.
12.2018 - 02.2020
Spanish Language Native Teacher
Azulejo Szkoła języków iberyjskich
09.2016 - 06.2017
Sales Manager & Sommelier
BODEGAS IBERICAS INIGO CORDON MORENO
04.2016 - 09.2016
Winemaker
Alan de Val
06.2014 - 10.2015
No Degree - Psychology
University of Santiago De Compostela
09.2006 - 06.2009
Forest firefighter from the heliborne brigade
SEAGA (Empresa Pública de Servizos Agrarios Galegos, S.A)
06.2006 - 09.2010
Hotel bellman and cook
LAS CORONAS DE TEGUISE S.L.
06.2005 - 09.2005
Senior Technician - Oenology
CIFP A Granxa