Erwan Dulbinski
Kraków
Summary
I am actively looking for a technical position based on MS Office 365 as I was performing basic/advanced troubleshooting in the STMicroelectronics project from HCL, I wish to develop this sector further and my IT skills .
Overview
15
15
years of professional experience
Work History
Customer Success Specialist With French/English
Shell
02.2023 - Current
- SAP ERP
- Lubricant orders management
- Order to cash process
- Dispute & enquiry resolution on Sales Forces, portfolio in energy, manufacturing & automotive industry
Talent Attraction Specialist With French/English
ADECCO
03.2022 - 02.2023
- Sourcing candidates for Benelux & DACH region HR/Finance/Sales/Industrial/IT
- Interview candidates
- Performing French test for candidates
Senior IT Analyst With French/English
HCL
03.2019 - 03.2022
- Helpdesk - Customer Support for STMicroelectronics
- Troubleshooting MS Office 365 / performance / settings / OS / computer issues for Windows
- Communication and gathering information ( Call/Mail/Chat )
- Providing resolution and analyzing - ServiceNow ( + 10.000 incident tickets created )
- Team support
Delivery Driver
Houra
10.2014 - 03.2019
- Delivery food service (truck: 20m3)
Delivery driver
PLAN B
10.2011 - 07.2013
- Delivery Kitchen, bedroom, and furniture + assembly (truck: 20m3)
Security Guard
ANABAS - Société moderne de Protection - Protection française
04.2009 - 09.2011
- Property protection and theft prevention
Education
High School Diploma -
Aft-Iftim
Saint-Étienne-du-Rouvray2013
Certificate - Professional Certificate Fire Safety/Assistance
Iffis
SOTTEVILLE-LES-ROUEN2010
Certificate - Professional Certificate of Prevention And Safety
Iffis
SOTTEVILLE-LES-ROUEN2009
Skills
- Customer relations
- Teamwork and collaboration
- SAP ERP
- Proficient with Windows ( Bios/Regedit/MS Office/CMD/Powershell/Settings )
Languages
French
Native language
English
Advanced
C1
Polish
Upper intermediate
B2
Additional Information
https://www.linkedin.com/in/erwan-dulbinski-a1bb41215
Timeline
Customer Success Specialist With French/English
Shell
02.2023 - Current
Talent Attraction Specialist With French/English
ADECCO
03.2022 - 02.2023
Senior IT Analyst With French/English
HCL
03.2019 - 03.2022
Delivery Driver
Houra
10.2014 - 03.2019
Delivery driver
PLAN B
10.2011 - 07.2013
Security Guard
ANABAS - Société moderne de Protection - Protection française
04.2009 - 09.2011
High School Diploma -
Aft-Iftim
Certificate - Professional Certificate Fire Safety/Assistance
Iffis
Certificate - Professional Certificate of Prevention And Safety
Iffis
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