Eryk Derda
Kraków
Overview
6
6
years of professional experience
Work History
Shop Assistant
TJX Poland sp. z.o.o.
08.2018 - 05.2023
-High quality customer service
-Building relationships with clients
-Training new employees on service till and shop floor work
-Providing support and sharing experiences in new opened stores
-Completing documents necessary for delivery related processes
Junior Customer Service Specialist
Alior Bank
03.2017 - 07.2017
-Over the phone customer service
-Supporting clients on the use of bank’s products and services
-Ensuring a high standard of answers given to clients
Education
No Degree - Accounting And Controlling
University of Economics
Kraków, Poland02.2020
High School Diploma -
IV LO Im. Henryka Sienkiewicza
Częstochowa, Poland05.2016
Skills
- Teamwork
- Billing and Payment Processing
- Ability to learn fast
- Responsibility
- Customer service
- Motivating others
- Working under pressure
- Interpersonal skills
- Active Listening
Languages
Polish
Native language
English
Upper intermediate
B2
German
Beginner
A1
Timeline
Shop Assistant
TJX Poland sp. z.o.o.
08.2018 - 05.2023
Junior Customer Service Specialist
Alior Bank
03.2017 - 07.2017
No Degree - Accounting And Controlling
University of Economics
High School Diploma -
IV LO Im. Henryka Sienkiewicza
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