Esra Bektaş
Warsaw,14
Summary
Driven professional with a proven track record in office administration and customer service, notably at Atlas International Law Office. Excelled in managing sensitive information and streamlining office operations. Demonstrated exceptional verbal communication and organization skills, enhancing client satisfaction and workplace efficiency. Achieved significant improvements in client follow-up responsiveness. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
5
years of professional experience
Work History
Secretary
Atlas İnternational Law Office
2023.06 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Guidance Counselor
Birey Cram School
2020.07 - 2021.09
- Managed caseloads efficiently while maintaining accurate records of all counseling sessions and interventions provided.
- Empowered students to take ownership of their education by teaching self-advocacy skills and fostering decision-making abilities.
- Created a welcoming environment by promoting inclusivity and celebrating diversity within the school community.
- Conducted presentations at parent meetings, providing information on available resources and strategies for supporting student success.
Nursery Teacher
ADYÜ Kindergarten
2020.01 - 2020.06
- Developed students'' early literacy skills through storytime sessions, engaging activities, and guided reading exercises.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Master of Science - Psychology
University of Economics And Human Sciences
Warsaw, PolandBachelor of Science - Sociology
Adıyaman Universty
Adıyaman/ Turkey06.2022
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Multi-Line Phone Systems
- File systems management
- Meeting Coordination
- Travel Arrangements
- Fast Learner
- Clear Communication
- Office Equipment Operation
- Meeting planning
Languages
Turkish
Native language
English
Intermediate
B1
Polish
Elementary
A2
Hobbies
-Traveling
-Cooking
-Dancing
-Knowing people from different countries
Timeline
Secretary
Atlas İnternational Law Office
2023.06 - Current
Guidance Counselor
Birey Cram School
2020.07 - 2021.09
Nursery Teacher
ADYÜ Kindergarten
2020.01 - 2020.06
Master of Science - Psychology
University of Economics And Human Sciences
Bachelor of Science - Sociology
Adıyaman Universty
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