ESTHER EMMANUEL JOHN
Warsaw,Marokanska 18
Summary
Experienced Customer Service Representative skilled in client support, problem resolution, and administrative tasks. Strong communication, multitasking, and conflict-resolution abilities, with proficiency in computer application, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence. And dedicated to delivering exceptional service and fostering positive relationships in fast-paced environments.
Overview
2
2
years of professional experience
Work History
School Administration & Support
Esbel Pre & Primary English Medium School
10.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed emails, scheduling, and virtual meetings.
School Secretary & Customer Service Coordinator
Esbel Pre & Primary English Medium School
05.2022 - 09.2022
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
Customer Service Representative
Vodacom Tanzania
01.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintaining Customer Records Updating customer profiles, logging interactions, and documenting complaints or feedback for future reference.
Education
No Degree - Business Management
Warsaw University of Business And Psychology
Warsaw, Poland09-2025
Computer Application Course
Mwanza General College
Mwanza Tanzania 10-2020
Skills
- Communication skills, verbal and written communication to interact professionally with clients, colleagues, and management
- Basic Computer skills, Microsoft Office (Word, Excel, PowerPoint, Outlook), and data entry
- Multitasking Abilities
- Flexible and adaptable
- Customer service
- Teamwork and collaboration
- Problem-solving
- Organization and time management
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Polish
Beginner (A1)
Timeline
School Administration & Support
Esbel Pre & Primary English Medium School
10.2022 - 05.2023
School Secretary & Customer Service Coordinator
Esbel Pre & Primary English Medium School
05.2022 - 09.2022
Customer Service Representative
Vodacom Tanzania
01.2021 - 03.2022
No Degree - Business Management
Warsaw University of Business And Psychology
Computer Application Course
Mwanza General College
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