ETELVINO CRUZ
Krakow
Summary
My Goal is to become a Senior Manager.
Currently I am Technical Lead with proven experience in cloud infrastructure across Remote Desktop Services . Azure Virtual Desktop, Fslogix and Windows 365 cloud PC. Strong and skilled background at designing and scalling multi-cloud environments , driving best configurations practices and mentoring engineers. Known for delivering cost-efficient, secure and high-performing platforms aligned with business objectives
Overview
1824
1824
years of professional experience
Work History
TECHNICAL LEAD
LTI MINDTREE MICROSOFT CLOUD PROJECT
04.2025 - Current
- Led cross-functional teams of 14 Support Engineers to deliver complex software solutions on time and within scope.
- Developed architectural designs and technical specifications for new application features.
- Mentored junior developers, fostering professional growth and enhancing team performance.
- Streamlined development processes, resulting in improved code quality and reduced cycle times.
- Ensure the troubleshoot processes followed
- Contact the customer for satisfactory feedback
SUBJECT MATTER EXPERT
LTI MINDTREE MICROSOFT CLOUD PROJECT
03.2025 - 05.2025
- Developed comprehensive training materials to enhance team knowledge and efficiency on key processes.
- Collaborated with cross-functional teams to identify and resolve technical challenges in product implementation.
- Analyzed customer feedback to refine service offerings, ensuring alignment with industry standards and client expectations.
- Facilitated workshops to disseminate best practices, fostering a culture of continuous improvement among team members.
SENIOR ENGINEER CLOUD INFRA MANAGEMENT
LTI MINDTREE
10.202 - Current
- Microsoft Support Engineer
- Providing support to Remote Desktop Services
- Management of server migration when required by the client
- Understanding of LAN/WAN/VLAN, TCP/IP, UDP.
- Deployment of Virtual Machine Desktop
- Azure Virtual Desktop Specialist
- Deployment of Fslogix
- Windows 365 cloud pc
SENIOR IT SUPPORT SPECIALIST
ITC INFOTECH
03.2021 - 09.2023
- Providing technical support to clarify Windows desktop problems
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Help customers solve cloud services issues they may face from Azure services to Office 365
- As a windows support specialist develop and maintain windows platform for the server as a host, connected with multiple clients (other computers)
- Test and certify new versions of windows operating system providing better solution and integration for the application like VMware and SharePoint
- Integrate the server automation process either by custom scripts or via third-party solutions
- Implement regular checks for the status of servers including hardware and software
- Maintain and support multi-site windows environment along with hardware and software configuration
IT SERVICE DESK SUPPORTER
HCL POLAND SP. Z O.O
06.2019 - 01.2021
- IT support on behalf of ExxonMobil
- IT support on behalf of Biomerieux
- IT support on behalf of Olin
- IT support on behalf of Iron Mountain
- As an IT support with HCL technologies in Poland, I was performing a support role for Portuguese, Spanish, Polish, and English-speaking customers
- Helped customers with Windows issues, helpdesk queries, equipment configuration, backup maintenance, and software installation/configuration
- Provided first-level contact and conveyed resolutions to customer issues
- Properly escalated unresolved queries to the next level of support
- Tracked, routed, and redirected problems to correct resources
- Updated customer data and produced activity reports
- Walked customers through the problem-solving process.
WIRELINE FIELD ENGINEER
SCHLUMBERGER
11.2014 - 09.2018
- As a Wireline Field Engineer (open hole and cased hole), I was responsible for managing the safe rig up and down of pressure control operations
- Detecting wellbore problems quickly and efficiently
- Designing and installing the physical infrastructure that allows us to communicate over long distances
- Acquiring and delivering high-quality data from our services and sending it to our clients to meet their data acquisition targets.
Education
MASTER OF SCIENCE (M.S.) IN OIL AND GAS -
AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY
09.2014
CERTIFICATION IN SQL ADMINISTRATION -
SCHOOL OF MANAGEMENT AND BANKING
03.2021
BACHELOR OF SCIENCE (B.S.) IN GEOLOGY AND MINING -
AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY
04.2011
Skills
- Languages speaker
- Leadership
- Windows office
- Workplace IT basics
- Database Administration and management
- Quality control and Customer Support
- Languages: Portuguese, Polish, Spanish and English
Languages
Portuguese
English
Spanish
Polish
Timeline
TECHNICAL LEAD
LTI MINDTREE MICROSOFT CLOUD PROJECT
04.2025 - Current
SUBJECT MATTER EXPERT
LTI MINDTREE MICROSOFT CLOUD PROJECT
03.2025 - 05.2025
SENIOR IT SUPPORT SPECIALIST
ITC INFOTECH
03.2021 - 09.2023
IT SERVICE DESK SUPPORTER
HCL POLAND SP. Z O.O
06.2019 - 01.2021
WIRELINE FIELD ENGINEER
SCHLUMBERGER
11.2014 - 09.2018
CERTIFICATION IN SQL ADMINISTRATION -
SCHOOL OF MANAGEMENT AND BANKING
BACHELOR OF SCIENCE (B.S.) IN GEOLOGY AND MINING -
AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY
MASTER OF SCIENCE (M.S.) IN OIL AND GAS -
AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY
SENIOR ENGINEER CLOUD INFRA MANAGEMENT
LTI MINDTREE
10.202 - Current
Similar Profiles
Kaushik Reddy KondaKaushik Reddy Konda
Senior Network Cloud Engineer at LTI Mindtree(Microsoft)Senior Network Cloud Engineer at LTI Mindtree(Microsoft)
Twinkle GuptaTwinkle Gupta
Azure System Management Specialist at Microsoft (LTI Mindtree)Azure System Management Specialist at Microsoft (LTI Mindtree)
Haroon ArmanHaroon Arman
Senior Engineer at LTI Mindtree - MicrosoftSenior Engineer at LTI Mindtree - Microsoft
Evan TumbaEvan Tumba
Technical Support Specialist at CapitaTechnical Support Specialist at Capita
Sebastian SztukSebastian Sztuk
Senior QA Automation Software Engineer - Team Lead at Spyrosoft Solutions S.A.Senior QA Automation Software Engineer - Team Lead at Spyrosoft Solutions S.A.