ETELVINO CRUZ
Krakow
Summary
My Goal is to become a Senior Manager.
Currently I am Technical Lead with proven experience in cloud infrastructure across Remote Desktop Services . Azure Virtual Desktop, Fslogix and Windows 365 cloud PC. Strong and skilled background at designing and scalling multi-cloud environments , driving best configurations practices and mentoring engineers. Known for delivering cost-efficient, secure and high-performing platforms aligned with business objectives
Overview
1824
1824
years of professional experience
Work History
TECHNICAL LEAD
LTI MINDTREE MICROSOFT CLOUD PROJECT
Krakow, Poland
04.2025 - Current
- Led cross-functional teams of 14 Support Engineers to deliver complex software solutions on time and within scope.
- Developed architectural designs and technical specifications for new application features.
- Mentored junior developers, fostering professional growth and enhancing team performance.
- Streamlined development processes, resulting in improved code quality and reduced cycle times.
- Ensure the troubleshoot processes followed
- Contact the customer for satisfactory feedback
SUBJECT MATTER EXPERT
LTI MINDTREE MICROSOFT CLOUD PROJECT
Krakow, Poland
03.2025 - 05.2025
- Developed comprehensive training materials to enhance team knowledge and efficiency on key processes.
- Collaborated with cross-functional teams to identify and resolve technical challenges in product implementation.
- Analyzed customer feedback to refine service offerings, ensuring alignment with industry standards and client expectations.
- Facilitated workshops to disseminate best practices, fostering a culture of continuous improvement among team members.
SENIOR ENGINEER CLOUD INFRA MANAGEMENT
LTI MINDTREE
Krakow , Poland
10.202 - Current
- Microsoft Support Engineer
- Providing support to Remote Desktop Services
- Management of server migration when required by the client
- Understanding of LAN/WAN/VLAN, TCP/IP, UDP.
- Deployment of Virtual Machine Desktop
- Azure Virtual Desktop Specialist
- Deployment of Fslogix
- Windows 365 cloud pc
SENIOR IT SUPPORT SPECIALIST
ITC INFOTECH
Krakow, Poland, Malopolska
03.2021 - 09.2023
- Providing technical support to clarify Windows desktop problems
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Help customers solve cloud services issues they may face from Azure services to Office 365
- As a windows support specialist develop and maintain windows platform for the server as a host, connected with multiple clients (other computers)
- Test and certify new versions of windows operating system providing better solution and integration for the application like VMware and SharePoint
- Integrate the server automation process either by custom scripts or via third-party solutions
- Implement regular checks for the status of servers including hardware and software
- Maintain and support multi-site windows environment along with hardware and software configuration
IT SERVICE DESK SUPPORTER
HCL POLAND SP. Z O.O
Krakow
06.2019 - 01.2021
- IT support on behalf of ExxonMobil
- IT support on behalf of Biomerieux
- IT support on behalf of Olin
- IT support on behalf of Iron Mountain
- As an IT support with HCL technologies in Poland, I was performing a support role for Portuguese, Spanish, Polish, and English-speaking customers
- Helped customers with Windows issues, helpdesk queries, equipment configuration, backup maintenance, and software installation/configuration
- Provided first-level contact and conveyed resolutions to customer issues
- Properly escalated unresolved queries to the next level of support
- Tracked, routed, and redirected problems to correct resources
- Updated customer data and produced activity reports
- Walked customers through the problem-solving process.
WIRELINE FIELD ENGINEER
SCHLUMBERGER
Luanda
11.2014 - 09.2018
- As a Wireline Field Engineer (open hole and cased hole), I was responsible for managing the safe rig up and down of pressure control operations
- Detecting wellbore problems quickly and efficiently
- Designing and installing the physical infrastructure that allows us to communicate over long distances
- Acquiring and delivering high-quality data from our services and sending it to our clients to meet their data acquisition targets.
Education
MASTER OF SCIENCE (M.S.) IN OIL AND GAS -
AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY
09.2014
CERTIFICATION IN SQL ADMINISTRATION -
SCHOOL OF MANAGEMENT AND BANKING
03.2021
BACHELOR OF SCIENCE (B.S.) IN GEOLOGY AND MINING -
AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY
04.2011
Skills
- Languages speaker
- Leadership
- Windows office
- Workplace IT basics
- Database Administration and management
- Quality control and Customer Support
- Languages: Portuguese, Polish, Spanish and English
Languages
Portuguese
English
Spanish
Polish
Timeline
TECHNICAL LEAD
LTI MINDTREE MICROSOFT CLOUD PROJECT
04.2025 - Current
SUBJECT MATTER EXPERT
LTI MINDTREE MICROSOFT CLOUD PROJECT
03.2025 - 05.2025
SENIOR IT SUPPORT SPECIALIST
ITC INFOTECH
03.2021 - 09.2023
IT SERVICE DESK SUPPORTER
HCL POLAND SP. Z O.O
06.2019 - 01.2021
WIRELINE FIELD ENGINEER
SCHLUMBERGER
11.2014 - 09.2018
CERTIFICATION IN SQL ADMINISTRATION -
SCHOOL OF MANAGEMENT AND BANKING
BACHELOR OF SCIENCE (B.S.) IN GEOLOGY AND MINING -
AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY
SENIOR ENGINEER CLOUD INFRA MANAGEMENT
LTI MINDTREE
10.202 - Current
MASTER OF SCIENCE (M.S.) IN OIL AND GAS -
AGH UNIVERSITY OF SCIENCE AND TECHNOLOGY