Evan Tumba
Krakow
Summary
Multilingual Customer Support & Technical Specialist with 4+ years of experience delivering high-quality service in telecom, e-commerce, and health sectors. Skilled in technical troubleshooting, SAP order management, and client relations. Proven ability to resolve issues quickly, improve satisfaction, and support business growth. Currently pursuing a Master’s in Business Management, combining customer-focused expertise with strategic business knowledge.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
Capita
05.2024 - Current
- Resolved 40+ technical issues daily for internet, mobile, and TV services via phone, email, and chat.
- Guided customers through router, modem, and mobile device configuration with 95% issue resolution rate.
- Delivered clear, empathetic communication that consistently maintained high satisfaction scores.
Freelance Photographer & Videographer
Self-Employed
01.2023 - Current
- Built a small media business, delivering 30+ photo/video projects for clients across Poland and Ukraine.
- Managed client communications, budgets, and timelines while ensuring professional-quality results.
- Edited content with industry-standard tools, producing polished visuals that boosted client engagement.
Customer Service Representative
Herbalife
08.2022 - 11.2023
- Handled high-volume inquiries across phone, email, and chat, resolving order and product issues efficiently.
- Improved after-sales support process, contributing to customer retention growth.
- Collaborated with cross-functional teams to ensure seamless order and invoice management.
Customer Service Consultant
Autodoc
02.2019 - 12.2021
- Supported customers in making purchase decisions through persuasive product presentations.
- Conducted cost-benefit analyses and provided tailored solutions, increasing repeat business.
- Strengthened client relationships, driving both revenue and loyalty.
Education
Master of Business Management - undefined
Euroregionalnej im. L’alcide De Gasperi
Józefów07.2024
Bachelor of Banking & Finance - undefined
Banking University
Lviv06.2022
Skills
- SAP (Order Management)
- MS Office Suite (Excel, Word, PowerPoint)
- CRM & Ticketing Systems (Zendesk, Salesforce – if applicable)
- Customer Support (Phone, Email, Chat)
- Technical Troubleshooting (Network, Mobile Devices, Routers)
Languages
English (Advanced)
French (Native)
Swahili (Native)
Timeline
Technical Support Specialist
Capita
05.2024 - Current
Freelance Photographer & Videographer
Self-Employed
01.2023 - Current
Customer Service Representative
Herbalife
08.2022 - 11.2023
Customer Service Consultant
Autodoc
02.2019 - 12.2021
Master of Business Management - undefined
Euroregionalnej im. L’alcide De Gasperi
Bachelor of Banking & Finance - undefined
Banking University
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