Evelyn Catalina Acosta Carranza

• Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Processes payroll monthly including wage and overtime payments, calculations and recording of payroll deductions, and requests for paycheck advances as well as Verifies timekeeping records, and maintains time and attendance records using an electronic time management system.

• Collecting payroll data

• Cooperation with Payroll and Benefits Provider

• Providing inputs for Payroll

• Analyze payroll data

• Employee data & systems management

• Supported on-time delivery of products through diligent monitoring of order statuses and proactive communication with stakeholders.
• Enhanced inventory accuracy by conducting regular audits and maintaining updated records.
• Improved procurement processes through the implementation of best practices, resulting in reduced operational costs.
• Participated in forecasting activities to ensure accurate demand planning and optimal inventory levels.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Answered general marketing department inquiries by email, phone, and mail.
• Developed visually engaging marketing materials to support product launches and promotions.
• Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
• Collaborated with cross-functional teams to establish successful execution of projects and campaigns.