Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evrim Ezgi Tuncer

Evrim Ezgi Tuncer

Chorzów,24

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Data Analyst

Telus International
01.2023 - Current
  • Excel in leveraging analytical skills to create comprehensive reports using Microsoft Excel
  • In this role, Responsible for producing detailed reports on performance of approximately 1200 individuals within organization.
  • These reports encompass various aspects of individual and team performance.
  • Conducted thorough competitor analyses, identifying gaps in market share and opportunities for growth.
  • Provided technical support for troubleshooting analytics and reporting issues.

Content Moderator

Telus International
04.2022 - 01.2023
  • Crucial role in maintaining quality and appropriateness of content within platform.
  • Guided by established guidelines, reviewed and assessed various types of content, ensuring alignment with company standards and policies.
  • Developed and maintained editorial standards for content.
  • Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
  • Managed approximately 200 videos per day from customers.

Team Leader

Webhelp
06.2021 - 04.2022
  • Took charge in dynamic and demanding field of call center industry.
  • Engaging with customer service team, not only assumed leadership role but also provided essential support to ensure high-quality services.
  • Guided and supervised team, fostering positive and productive work environment.
  • Analyzed team performance data, preparing detailed reports to operations manager.
  • Experience strengthened my ability to lead, communicate, and contribute to success of broader operational objectives.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Customer Representative

Webhelp
06.2020 - 06.2021
  • In role of being front-line ambassador for company, as effective communication and calm demeanor were crucial.
  • Provided primary customer support to internal and external customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed approximately 150 incoming calls, and 80 emails per day from customers.

Education

Master of Science - Computer Science

Wsb University
Dąbrowa Górnicza, Poland
07.2025

Bachelor of Arts - International Relations

Dokuz Eylul University
Turkey
07.2020

Skills

  • Process Mapping

  • Data Warehousing

  • Business Management

  • Data Compiling

  • Microsoft Offices

  • Effective Communication

  • Problem Solving Ability

Languages

Turkish
Native language
English
Advanced
C1

Timeline

Data Analyst

Telus International
01.2023 - Current

Content Moderator

Telus International
04.2022 - 01.2023

Team Leader

Webhelp
06.2021 - 04.2022

Customer Representative

Webhelp
06.2020 - 06.2021

Master of Science - Computer Science

Wsb University

Bachelor of Arts - International Relations

Dokuz Eylul University

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Evrim Ezgi Tuncer