Summary
Overview
Work History
Education
Skills
Websites
Certifications
Timeline
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Ewa Czech

Ewa Czech

Warsaw

Summary

Consultant at Veeva Systems with an extensive experience in account management and customer success spanning over a decade. Additionally, I have undergone trainings and bootcamps in web development, enhancing my skill set to better serve clients in today's digital landscape. Passionate about leveraging innovative solutions to drive client satisfaction and business growth. Proven track record of delivering tailored solutions to meet diverse client needs. Let's connect to explore opportunities for collaboration and mutual success.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work History

Content Application Consultant

Veeva Systems
1 2023 - Current
  • Delivered post-go-live application consulting services to Veeva’s valued clients
  • Converted business needs into application functionality design
  • Performed configuration changes in PromoMats application and activated new product features
  • Addressed and resolved complex system configuration challenges
  • Managed data import/export processes and prepared data loading files
  • Facilitated knowledge sharing and provided on-demand training sessions for customers
  • Conducted comprehensive requirement analysis to identify gaps in current systems and propose effective solutions

Customer Success Manager

Accenture
01.2020 - 01.2023
  • Evaluated health and performance of more than 200 Azure accounts
  • Engaged and explored enterprise potentials with Azure services
  • Enabled clients to leverage business advantages from their Microsoft assets
  • Offered insights to enhance Azure Advisor Score
  • Leveraged data and analytics to make informed decisions and drive business improvements

Order to Invoice Solution Specialist

Colgate-Palmolive
01.2016 - 01.2020
  • Identified and addressed issues with order entry, capture, and creation
  • Assisted Customer Service and Logistics teams in implementing systems for Order to Invoice and EDI transactions
  • Facilitated training sessions on order capture and creation processes including EDI and e-orders

Senior Customer Success Specialist

WebInterpret
01.2014 - 01.2015
  • Provided tailored guidance and industry best practices for a diverse portfolio of customers
  • Evaluated account performance, delivering solutions to enhance customer sales and satisfaction while effectively decreasing customer churn rates
  • Conducted sales report analysis and customer needs assessments to drive business growth and optimize strategies
  • Cultivated strong relationships with a vast network of over 100 eBay and Amazon sellers, fostering increased customer engagement and loyalty

Customer Order Service Representative

Armstrong
01.2011 - 01.2014
  • Provided customers with real-time updates on stock availability, order status, and shipment schedules
  • Applied accurate pricing and maintained the efficiency of billing processes
  • Collaborated closely with sales, planning, and controlling departments for seamless operations

Customer Service Associate

Aon Hewitt
01.2010 - 10.2010
  • Delivered comprehensive HR procedural and policy guidance to staff at every organizational tier
  • Actively participated in a knowledge transfer initiative based in Glasgow, ensuring seamless transition and continuity of expertise

Customer Service Representative

IBM
01.2009 - 01.2010
  • Assessed and reported customer issues
  • Assisted with problem determination and escalated issues to the appropriate department
  • Ensured consistent productivity and quality of service to meet the team's KPIs.

Education

Full Stack Web Development - Web Development

Lambda School
Remote
10.2019 - 03.2021

Master of Arts -

University of Information Technology And Management in Rzeszow
Rzeszów, Poland
10.2008 - 05.2010

B.A. English Language and Literature -

University of Applied Sciences in Tarnow
Tarnow, Poland
10.2003 - 01.2007

Skills

    Veeva PromoMats

    Vault Platform

    HTML

    CSS

    JavaScript

    SAP SD

    Customer Account Management

Certifications

  • Vault Platform Associate Administrator
  • AI-900 - Microsoft Azure AI Fundamentals
  • DP-900 - Microsoft Azure Data Fundamentals
  • AZ-900 - Microsoft Certified: Azure Fundamentals
  • Udacity - Front-End Web Developer Nanodegree
  • Treehouse - Front End Web Development Techdegree

Timeline

Customer Success Manager

Accenture
01.2020 - 01.2023

Full Stack Web Development - Web Development

Lambda School
10.2019 - 03.2021

Order to Invoice Solution Specialist

Colgate-Palmolive
01.2016 - 01.2020

Senior Customer Success Specialist

WebInterpret
01.2014 - 01.2015

Customer Order Service Representative

Armstrong
01.2011 - 01.2014

Customer Service Associate

Aon Hewitt
01.2010 - 10.2010

Customer Service Representative

IBM
01.2009 - 01.2010

Master of Arts -

University of Information Technology And Management in Rzeszow
10.2008 - 05.2010

B.A. English Language and Literature -

University of Applied Sciences in Tarnow
10.2003 - 01.2007

Content Application Consultant

Veeva Systems
1 2023 - Current

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