Ewa Paradecka

• Following established processes / systems and recommending improvements to these as appropriate to resolve routine customer enquiries.
• Documenting actions taken to resolve enquiries.
• Taking ownership for documenting, and monitoring adherence to all account related processes.
• Acting as point of escalation processes, leading to successful resolution of the escalated issue. Managing, documenting and tracking escalations.
• Responsible for the implementation of any new processes as well as ensuring full team engagement in the new developments.
• Escalating issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.
• Monitoring Service Desk performance through statistical reporting and analysis.
• Analyzing and identifying areas of improvement to the service to ensure customer satisfaction.
• Preventing negative trends by properly raising and reacting to performance and progress gaps.
• Supporting the Service Desk Manager in employee development through training, coaching and performance management.
• Documenting, tracking access.
• Acting as a main point of contact for agents reporting or highlighting issues with systems or equipment.
• Supporting the IT Service Manager in driving continuous improvement into the Service Desk processes.
• Working with statistical reporting to drive improvements and performance; assisting in the preparation of daily and monthly reports.
• Delegating tasks to team members and empowering them to take on new challenges, being certain to provide ongoing timely feedback and annual performance reviews that focus on their growth and professional development.
• Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk.

• Respond to resolve Incident tickets and/or request Tasks via phone, email, web chat, SelfService portal
• Log and track all calls using ticket tracking systems - Service Now/Tfs Now
• Support various software, desktops, and laptop systems
• Provide technical support for users and ensure proper maintenance of workstations, printers, and peripherals
• Install applications and coordinate software upgrades
• Communicate with various support groups to assure SLA's were being met
• Escalating issues as needed and maintain communication with customer and Technical teams through resolution
• Effective at rapidly diagnosing problems and communicating resolutions to wide range of issues from entry level computer tasking to internet connectivity failures
• Known for excellent problem-solving skills with users
• Positive feedback from customers

Additional activities

• Creating knowledge articles
• Training and evaluate staff performance
• Monitoring/Assessing performance of other team members

• Conducted makeup classes and training for new staff
• Performed full makeup applications to clients
• Styled people for beauty events including hair and makeup
• Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
• Provided clients with personalized skincare recommendations to support maintenance of healthy skin
• Conducted consultations to understand client's desired outcome and assessed skin type and face structure
• Increased salon profit through upselling makeup and skincare products and providing personalized care for return visitors

• Make up, hair and special effects in "The Guardians". Directed by Krzysztof Szot

• Trained salon staff in traditional and innovative make up techniques and salon management
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
• Maintained sales goal
• Professionally applied makeup to clients for outings, proms, weddings, funerals and other special occasions and events
• Monitored make up and hairstyle trends to stay on top of fashions and better serve customer needs
• Provided clients with personalized skincare recommendations to support maintenance of healthy skin

• Responsible for detecting and correcting errors in written documents
• Checked written text for misspellings and inaccuracies prior to publishing
• Read manuscripts before they were typeset to find and correct mistakes; read through typescripts to detect and highlight typographical or grammatical error
• Read original copies of a manuscript against typeset proof to catch typing mistake
• Put up missing or misplaced punctuation to make an article coherent and comprehensible

• Managed and supervised the entire restaurant operation
• Delivered high standard customer services
• Ensured guest satisfaction
• Planned and developed guest loyalty programs
• Planned new and updated existing menus
• Developed the overall restaurant marketing strategy
• Responded efficiently to customer questions and complaints
• Organized and supervised shifts
• Managed and led staff
• Hired new employees
• Trained and evaluated staff performance
• Estimated consumption, predicted requirements and maintained inventory
• Managed restaurant supplies
• Controlled costs and minimized waste

• Proofread materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice
• Reviewed and marked up written work, such as marketing materials (brochures and flyers) and internal documents
• Proofed digital communications and correspondence, including emails and website text

• Student Work & Travel Program
• Worked in casino as cocktail server and waitress
• Prepared beverages and filled food orders for customers
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests