Ewa Szalkowska
Warsaw,14
Summary
Proven in customer service, adept at creating welcoming environments and streamlining processes for efficiency, as demonstrated at the Polish Institute of Market Growth. Passionate about learning languages: fluent in English, Hebrew, Italian, and Spanish (C1 level), with a knack for fostering positive guest experiences. Excels in coordinating events and managing front desk operations, significantly enhancing guest satisfaction.
Overview
4
4
years of professional experience
Work History
Head Hostess
Polish Institute of Market Growth
11.2022 - 02.2023
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Front Desk Receptionist
Al Yakhour Hostel
06.2019 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bachelor of Arts - Oriental Studies- Hebrew Studies
University of Warsaw
Warsaw, Poland07.2024
Skills
English Language: CAE Certificate of Advanced English, Issued by Cambridge English Language Assessment
Italian Language: CELI 4 C1 (Certificato di Conoscenza della Lingua Italiana), Issued by Università per Stranieri di Perugia
Spanish Language: DELE C1 (Diploma de Español como Lengua Extranjera)- Currently in the process of certification by Instituto Cervantes de Varsovia
Timeline
Head Hostess
Polish Institute of Market Growth
11.2022 - 02.2023
Front Desk Receptionist
Al Yakhour Hostel
06.2019 - 10.2019
Bachelor of Arts - Oriental Studies- Hebrew Studies
University of Warsaw
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