Ewa Zawisza
Cracow, Os. Piastów 56b
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Premium Customer Advisor
BNP PARIBAS S.A.
Cracow
11.2022 - Current
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Premium Customer Advisor/Deputy Branch Manager
PKO BP S.A.
Cracow
10.2017 - 10.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Led projects and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored company inventory to keep stock levels and databases updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated with team members to achieve target results.
- Created plans and communicated deadlines to complete projects on time.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
Individual Client Advisor
PKO BP S.A.
Cracow
04.2015 - 09.2017
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
Customer Telephone Sales Consultant
CBB Sp. z o.o.
Cracow
09.2013 - 03.2015
- Led customers through smooth sales processes.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
Education
Master of Science - Human Resources Management /Law in Management
WSZIB in Cracow
Cracow, Poland09.2023
Bachelor of Science - Accounting And Finance /Audit And Financial Review
WSZIB in Cracow
Cacow, Poland03.2021
Skills
- Bank security expert
- Human resources knowledge
- Cash handling expertise
- Product training
- Customer and personnel training
- Excellent customer relations
- Fair Isaac Claims Advisor
- Superb customer service skills
- Relationship building and management
- Background in mutual funds, stocks, bonds and investments
- Staff Management
Additional Information
Active driver's license cat. B, Knowledge of regulations related to IAS/IFRS, Knowledge of the software customer relationship management (CRM), MS Office- advanced
Languages
Polish
Native language
English
Intermediate
B1
Timeline
Premium Customer Advisor
BNP PARIBAS S.A.
11.2022 - Current
Premium Customer Advisor/Deputy Branch Manager
PKO BP S.A.
10.2017 - 10.2022
Individual Client Advisor
PKO BP S.A.
04.2015 - 09.2017
Customer Telephone Sales Consultant
CBB Sp. z o.o.
09.2013 - 03.2015
Master of Science - Human Resources Management /Law in Management
WSZIB in Cracow
Bachelor of Science - Accounting And Finance /Audit And Financial Review
WSZIB in Cracow
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