Ewelina Frey-Dybał
Summary
Over 10 years of an experience in global companies; developed skills around managing global processes and procedures, change implementation and risk management, process improvements, project management and planning, stakeholder management and strong business relations building. Thrive tasks easily in a global multi-cultural environment. Outside work - gaining knowledge on e-marketing, personal art brand creation and copywriting. Passionate with art which allows to express beyond the standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
EMEA Head of Process Advisory & Quality, CLM
HSBC Service Delivery Polska
01.2023 - Current
- Responsible for PAQ team across two GSC sites (130 FTEs), maintaining CLM GBM and CMB process's consistency and accuracy across EMEA markets;
- Ensuring proper support and query management is delivered to Wholesale CLM teams;
- Governance and oversight of procedures and DIMs for onboarding and periodic review processes;
- Managing and monitoring quality performance and KPIs - identifying performance trends, looking for improvements, creating action plan;
- Local and global stakeholders management;
- Leading various initiatives locally and globally in order to achieve simplifications and process modernizations;
- Driving costs across PAQ function;
- Developing and coordinating key implementations - ensuring key actions are completed on time in order to achieve targeted optimization;
- Demonstrating knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values;
- Providing necessary process documentation to Auditors to comply with regulations and company policies;
- Risk management of process change.
Global Head of SME KYC in GBM
HSBC Service Delivery Polska
09.2019 - 10.2020
- Leaded SME Team globally, with approximately 90 FTEs;
- Delegated assignments and tasks to SME managers in Poland, India and Philippines based on plans, project needs and knowledge of individual team members;
- Coordinated new hire; recruited top talent to maximize profitability;
- Coordinated updating training processes by reviewing existing documentation, leveraging feedback from associates, and working with Policy and Training & Development teams;
- Built a strong global team of experts in KYC and AML process in order to provide high standard services to KYC Teams;
- Worked with SME, QC and Production managers to achieve compliance with process and AML policies, gathering feedback on challenges, providing clarifications and recommending necessary changes to solve the problem and streamline the process;
- Provided documentation of process to Auditors to comply with regulations and company policies;
- Coordinated projects run by SME managers across HSBC;
- Selected and leaded change improvement initiatives raised by SME team related to process, procedure and tools in KYC process;
- Developed and initiated projects on cost savings and KYC process improvements;
- Partnered with business to understand needs and mitigate potential problems;
- Scheduled and facilitated meetings between project stakeholder to discuss deliverables, schedules and conflicts.
AVP Quality Assurance Global Coordinator
HSBC Service Delivery Polska
08.2017 - 08.2019
- Implemented new quality control standards globally to streamline quality process;
- Recorded, analyzed and distributed statistical information on KPIs;
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk;
- Developed and initiated projects globally, managed costs, and monitored performance with regards to streamlining quality process and improving quality KPIs;
- Identified impacted parties and process required for planned changes;
- Identified, reviewed and applied AML policies and procedures in KYC QC process and DIMs;
- Created methods to integrate functions, optimize processes and prepare staff through proactive training;
- Oversaw change management efforts to support implementation of critical initiatives;
- Designed workflows and tools for data collection in Sharepoint supporting various teams in HSBC globally during and after transitions;
- Directed training on new quality process flow & new tools to KYC globally;
- Assisted in organizing and overseeing assignments, planning and coordinating tasks between QC managers globally.
AVP Quality Assurance Manager
HSBC Service Delivery Polska
07.2015 - 07.2016
- Leaded Quality Control team in Cracow, 25 FTEs;
- Liaised with Training Team to organize and perform quality standard training for new and existing staff;
- Developed and deployed production control plans and created work instructions and procedures with cooperation with SME and Policy Team;
- Worked closely with IT team in order to build new quality tools for KPIs and quality workflows;
- Standardized processes and streamline workflows;
- Cooperated globally with teams involved in entire end to end KYC and quality process;
Quality Control Manager
HSBC Service Delivery Polska
07.2015 - 07.2016
- Developed and analyzed quality control processes and deliverables to determine present standards;
- Verified parts and materials through audit inspections;
- Updated quality control standards, methods and procedures to meet compliance requirements;
- Managed and archived quality documentation and participated in internal and external quality audits;
- Wrote and implemented new rework procedures to standardize processes and streamline workflow;
- Led various global quality projects in order to achieve 'green' quality results in all KPIs;
- Delivered training to KYC team on quality process changes.
Subject Matter Expert KYC
HSBC UAE
10.2013 - 07.2014
- Proved successful working within tight deadlines;
- Used critical thinking to break down problems, evaluate solutions and make decisions;
- Offered friendly and efficient service to HSBC clients, KYC Team in India, Client Management and RMs;
- Developed and maintained effective working relationships;
- Identified issues, analyzed information and provided solutions to problems to KYC Teams;
- Used coordination and planning skills to achieve results according to schedule;
- Raised potential risks to Compliance and Regulatory.
Team Leader KYC
HSBC Services Polska Sp. z o.o.
01.2013 - 09.2013
- Leaded KYC Team, 10 FTEs;
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment;
- Offered friendly and efficient service to customers and team members, handled challenging situations;
- Identified issues, analyzed information and provided solutions to problems;
- Used coordination and planning skills to achieve results according to schedule, achieve 'green' production KPIs;
Quality Control Specialist
HSBC Service Delivery Polska
01.2012 - 12.2012
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards;
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies;
- Kept inspection journals and daily summary logs as required;
- Suggested improvements to designs and documentation to improve product reliability and manufacturability.
KYC Analyst
HSBC Service Delivery Polska
09.2011 - 12.2011
- Adjusted end-to-end KYC process needs to align with workforce capabilities;
- Conducted KYC formality reports on questionable accounts and transactions;
- Offered internal support for audit, compliance and reporting activities;
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review;
- Researched and interpreted corporate documentation to determine business and ownership structure.
AP Clerk
Electrolux Poland
12.2010 - 05.2011
- Prepared vendor invoices and processed incoming payments;
- Maintained good working relationships with vendors and resolved disputes.
Junior Accountant
Capgemini Poland
02.2009 - 11.2010
- Reconciled month-end totals for timely and accurate reporting of financial information;
- Generated and submitted invoices based upon established accounts receivable schedules and terms;
- Payments collection from clients related to my portfolio.
Education
Master of International Studies - International Business Management
Cracow University of Economics
Master of Public Administration - Law And Administration
Jagiellonion University
Skills
- Global thinking and strategic planning
- Stakeholder management, relationship building & intercultural communication
- Innovation and change developments
- Problem solving and solution implementation
- Change and risk management
- Project management
- Leadership skills, team building and decision-making
- Research and analytical skills
- Sharepoint - tools and workflows skills
Certification
- Six Sigma - Yellow Belt
- PM Book - course completed
Languages
Polish
Native language
English
Proficient
C2
German
Elementary
A2
Custom
- Business psychology, leadership and motivation
- E-marketing and art branding
- Web designing (WordPress)
- Art - abstract and modern paintings
- Tennis
I hereby give consent for my personal data to be processed by HSBC UAE for the purpose of conducting recruitment for the position for which I am applying.
Timeline
EMEA Head of Process Advisory & Quality, CLM
HSBC Service Delivery Polska
01.2023 - Current
Global Head of SME KYC in GBM
HSBC Service Delivery Polska
09.2019 - 10.2020
AVP Quality Assurance Global Coordinator
HSBC Service Delivery Polska
08.2017 - 08.2019
AVP Quality Assurance Manager
HSBC Service Delivery Polska
07.2015 - 07.2016
Quality Control Manager
HSBC Service Delivery Polska
07.2015 - 07.2016
Subject Matter Expert KYC
HSBC UAE
10.2013 - 07.2014
Team Leader KYC
HSBC Services Polska Sp. z o.o.
01.2013 - 09.2013
Quality Control Specialist
HSBC Service Delivery Polska
01.2012 - 12.2012
KYC Analyst
HSBC Service Delivery Polska
09.2011 - 12.2011
AP Clerk
Electrolux Poland
12.2010 - 05.2011
Junior Accountant
Capgemini Poland
02.2009 - 11.2010
Master of International Studies - International Business Management
Cracow University of Economics
Master of Public Administration - Law And Administration
Jagiellonion University
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