Ewelina Smoleń
Nowy Sącz,12
Overview
8
8
years of professional experience
Work History
HR Services Specialist for UK
Jacobs
2023.02 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files.
- Assisted coworkers and staff members with special tasks on daily basis.
IT Sourcer
Capgemini
2022.08 - 2023.02
- Enhanced candidate outreach by utilizing diverse sourcing techniques and tools.
- Identified high-quality candidates through targeted research and proactive networking.
- Collaborated with recruiters to improve talent pipeline, ensuring a steady flow of qualified candidates.
- Managed candidate database, maintaining up-to-date information on potential hires for future opportunities.
- Implemented creative sourcing methods to uncover passive talent not actively seeking new opportunities.
- Coordinated interview schedules for hiring teams, streamlining communication between all parties involved in the recruitment process.
Deputy Manager
InPost
2022.04 - 2022.08
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Experience Specialist
InPost
2021.03 - 2022.08
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Retail Brand Ambassador
Philip Morris International, PMI
2019.06 - 2021.02
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Improved store sales through effective visual merchandising and product placement strategies.
- Built strong relationships with customers by consistently delivering exceptional service and support.
- Maintained a well-stocked inventory, ensuring optimal availability of products for customers'' needs.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
- Trained new hires.
Bra Fitting Specialist
Vanilla Body Shop
2018.03 - 2019.05
- Enhanced store sales through exceptional customer service and expert knowledge of products.
- Improved customer satisfaction by providing personalized bra fittings and product recommendations.
- Stayed current with industry trends to provide customers with information on the latest innovations in bra technology and design.
- Handled customer inquiries professionally, addressing concerns while maintaining a positive atmosphere within the store environment.
- Participated in promotional events to raise awareness about the importance of proper bra fitting for overall health and wellbeing.
Information Classification and Indexing Intern
Aptiv Automotive
2017.06 - 2018.02
Sales Assistant
Ted Baker
2016.06 - 2016.09
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Master of Science - Clinical Psychology
Uniwersytet Imienia Komisji Edukacji Narodowej
Krakow, Poland07.2024
Skills
- Time Management
- Effective Communication
- Decision Making
- Team Leadership
- Organizational Skills
- Customer Support
- Task Prioritization
- Problem Solving
- Data Entry
- Multitasking and Organization
- Attention to Detail
- Staff Education and Training
Languages
Polish
Native language
English
Advanced
C1
Timeline
HR Services Specialist for UK
Jacobs
2023.02 - Current
IT Sourcer
Capgemini
2022.08 - 2023.02
Deputy Manager
InPost
2022.04 - 2022.08
Customer Experience Specialist
InPost
2021.03 - 2022.08
Retail Brand Ambassador
Philip Morris International, PMI
2019.06 - 2021.02
Bra Fitting Specialist
Vanilla Body Shop
2018.03 - 2019.05
Information Classification and Indexing Intern
Aptiv Automotive
2017.06 - 2018.02
Sales Assistant
Ted Baker
2016.06 - 2016.09
Master of Science - Clinical Psychology
Uniwersytet Imienia Komisji Edukacji Narodowej