Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ewelina Smoleń

Nowy Sącz,12

Overview

8
8
years of professional experience

Work History

HR Services Specialist for UK

Jacobs
02.2023 - Current
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files.
  • Assisted coworkers and staff members with special tasks on daily basis.

IT Sourcer

Capgemini
08.2022 - 02.2023
  • Enhanced candidate outreach by utilizing diverse sourcing techniques and tools.
  • Identified high-quality candidates through targeted research and proactive networking.
  • Collaborated with recruiters to improve talent pipeline, ensuring a steady flow of qualified candidates.
  • Managed candidate database, maintaining up-to-date information on potential hires for future opportunities.
  • Implemented creative sourcing methods to uncover passive talent not actively seeking new opportunities.
  • Coordinated interview schedules for hiring teams, streamlining communication between all parties involved in the recruitment process.

Deputy Manager

InPost
04.2022 - 08.2022
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Customer Experience Specialist

InPost
03.2021 - 08.2022
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.

Retail Brand Ambassador

Philip Morris International, PMI
06.2019 - 02.2021
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Improved store sales through effective visual merchandising and product placement strategies.
  • Built strong relationships with customers by consistently delivering exceptional service and support.
  • Maintained a well-stocked inventory, ensuring optimal availability of products for customers'' needs.
  • Maintained clean, organized and professional work environment.
  • Worked with team to achieve sales goals for products.
  • Maintained knowledge of current promotions and product features.
  • Trained new hires.

Bra Fitting Specialist

Vanilla Body Shop
03.2018 - 05.2019
  • Enhanced store sales through exceptional customer service and expert knowledge of products.
  • Improved customer satisfaction by providing personalized bra fittings and product recommendations.
  • Stayed current with industry trends to provide customers with information on the latest innovations in bra technology and design.
  • Handled customer inquiries professionally, addressing concerns while maintaining a positive atmosphere within the store environment.
  • Participated in promotional events to raise awareness about the importance of proper bra fitting for overall health and wellbeing.

Information Classification and Indexing Intern

Aptiv Automotive
06.2017 - 02.2018

Sales Assistant

Ted Baker
06.2016 - 09.2016
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

Master of Science - Clinical Psychology

Uniwersytet Imienia Komisji Edukacji Narodowej
Krakow, Poland
07.2024

Skills

  • Time Management
  • Effective Communication
  • Decision Making
  • Team Leadership
  • Organizational Skills
  • Customer Support
  • Task Prioritization
  • Problem Solving
  • Data Entry
  • Multitasking and Organization
  • Attention to Detail
  • Staff Education and Training

Languages

Polish
Native language
English
Advanced
C1

Timeline

HR Services Specialist for UK

Jacobs
02.2023 - Current

IT Sourcer

Capgemini
08.2022 - 02.2023

Deputy Manager

InPost
04.2022 - 08.2022

Customer Experience Specialist

InPost
03.2021 - 08.2022

Retail Brand Ambassador

Philip Morris International, PMI
06.2019 - 02.2021

Bra Fitting Specialist

Vanilla Body Shop
03.2018 - 05.2019

Information Classification and Indexing Intern

Aptiv Automotive
06.2017 - 02.2018

Sales Assistant

Ted Baker
06.2016 - 09.2016

Master of Science - Clinical Psychology

Uniwersytet Imienia Komisji Edukacji Narodowej

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Ewelina Smoleń