Exaucé Junior Fosso Batilat
Warsaw
Overview
4
4
years of professional experience
Work History
IT Support Advisor
IKEA
01.2023 - Current
- Basic troubleshooting about local / network printers
- Network problem diagnosis
- Administer and provide User Access and Exit controls
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions
Customer Service Representative
TELEPERFORMANCE
08.2022 - 12.2022
- Responding to calls, chats and emails from customers
- Helping customers to place orders
- Follow-up of orders until shipment
- Provide item information
- Creation of tickets concerning various complaints
IT Support Specialist
HCL Technologies
03.2022 - 12.2022
- Provide technical support / network problem diagnosis / resolution of L1 issues via ticketing tools for customer's end users.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
- Basic troubleshooting about local / network printers / Windows Environment.
Customer Service Representative
TELEPERFORMANCE
11.2020 - 03.2022
- Listen to customers questions and concerns and provide answers or responses.
- Provide information about products and services.
Education
Bachelor's Degree - International Business
Akademia WSB
Katowice, Poland08.2022
Skills
- Teamwork
- Collaboration
Languages
French
Proficient
C2
English
Upper intermediate
B2
Russian
Upper intermediate
B2
Hobbies and Interests
- Sport
- Music
Timeline
IT Support Advisor
IKEA
01.2023 - Current
Customer Service Representative
TELEPERFORMANCE
08.2022 - 12.2022
IT Support Specialist
HCL Technologies
03.2022 - 12.2022
Customer Service Representative
TELEPERFORMANCE
11.2020 - 03.2022
Bachelor's Degree - International Business
Akademia WSB