Exaucé Junior Fosso Batilat
Warsaw
Overview
4
4
years of professional experience
Work History
IT Support Advisor
IKEA
01.2023 - Current
- Basic troubleshooting about local / network printers
- Network problem diagnosis
- Administer and provide User Access and Exit controls
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions
Customer Service Representative
TELEPERFORMANCE
08.2022 - 12.2022
- Responding to calls, chats and emails from customers
- Helping customers to place orders
- Follow-up of orders until shipment
- Provide item information
- Creation of tickets concerning various complaints
IT Support Specialist
HCL Technologies
03.2022 - 12.2022
- Provide technical support / network problem diagnosis / resolution of L1 issues via ticketing tools for customer's end users.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
- Basic troubleshooting about local / network printers / Windows Environment.
Customer Service Representative
TELEPERFORMANCE
11.2020 - 03.2022
- Listen to customers questions and concerns and provide answers or responses.
- Provide information about products and services.
Education
Bachelor's Degree - International Business
Akademia WSB
Katowice, Poland08.2022
Skills
- Teamwork
- Collaboration
Languages
French
Proficient
C2
English
Upper intermediate
B2
Russian
Upper intermediate
B2
Hobbies and Interests
- Sport
- Music
Timeline
IT Support Advisor
IKEA
01.2023 - Current
Customer Service Representative
TELEPERFORMANCE
08.2022 - 12.2022
IT Support Specialist
HCL Technologies
03.2022 - 12.2022
Customer Service Representative
TELEPERFORMANCE
11.2020 - 03.2022
Bachelor's Degree - International Business
Akademia WSB
Similar Profiles
Melissa SengsouvanhMelissa Sengsouvanh
Sales Assistant at IKEASales Assistant at IKEA
Sarah HodgeSarah Hodge
Customer Returns Agent at IKEACustomer Returns Agent at IKEA
Ryon HancockRyon Hancock
Order Picker at IKEAOrder Picker at IKEA
Kyra HayesKyra Hayes
Remote Customer Service Representative at IKEARemote Customer Service Representative at IKEA
Vinod VidyadharanVinod Vidyadharan
Business Change Manager | Expert at BNP Paribas S.A.Business Change Manager | Expert at BNP Paribas S.A.