Eyyub Abdiyev
Warsaw
Summary
Self-motivated and highly reliable person positioned to contribute strongly to customer service operations demanding tact, enthusiasm, and an exemplary work ethic. Able to utilize strong math skills, team orientation, and interpersonal strengths to ensure provision of high-quality customer service within fast-paced retail environments. Possesses excellent interpersonal and communication skills effective in building rapport with clients. Solid analytical and quantitative skills accompanied with a strong passion for the finance industry can be put to use to enable accurate financial decision-making.
Overview
14
14
years of professional experience
Work History
Cash & Trade Process Analyst
Citibank Europe Plc
Warsaw
01.2023 - Current
- Transfer Processing Expertise: Manage regular transfers, including in-country clearing, electronic wallet and card payments, and Instant Payments, ensuring all transactions are processed accurately and efficiently.
- Subject Matter Expertise (SME): Act as a subject matter expert, recommending and implementing process improvements to enhance operational efficiency.
- Analytical Problem Solving: Utilize data analysis, technical expertise, and historical precedent to evaluate issues and propose effective solutions.
- Client Activity Monitoring: Track and monitor client activities during the Post Live Monitoring phase, ensuring smooth transitions and issue resolution.
- Project Management: Keep track of project activities against business timelines to ensure alignment with deadlines.
- Develop Efficient Processes: Create and refine processes, systems, and procedures to enhance efficiency and establish best practices.
- Engage in Collaborative Calls: Participate in calls with internal project groups and occasional customer calls to provide updates and gather feedback.
- Internal Communication: Operate as the main point of contact for internal queries, crafting comprehensive documentation to resolve and prevent recurring questions.
- Manage Workload Independently: Self-manage daily tasks, prioritizing workload to ensure timely completion.
Client Onboarding Analyst
Citibank Europe Plc
Warsaw
07.2021 - 12.2022
- Client Risk Analysis: Analyzed client data, documentation, and negative news to determine Client Risk Profiles.
- Risk Rating Improvement: Improved and implemented customer risk rating criteria in collaboration with the KYC team, enhancing procedures for both consumer and corporate customers.
- Priority Management: Managed multiple priorities and deadlines related to the review of high-risk clients.
- System Maintenance Collaboration: Worked with internal partners to maintain systems based on documentation for account opening and maintenance processes.
- Task Execution: Performed various crucial tasks as instructed by supervisors, including participation in training sessions and projects.
- Procedure Development: Developed new work procedures and analyzed complex, variable issues with significant departmental impact.
- Diligence and Organizational Skills: Demonstrated a high level of diligence, motivation, and organizational skills.
- Employee Training: Provided thorough training for new staff, ensuring proper onboarding and integration.
- Client Impact Minimization: Collaborated with the DS team to minimize the impact of rejected or queried cases on clients.
- Account Management: Oversaw the daily management of account opening and maintenance processes, ensuring smooth operation and timely processing of in-process accounts.
Assistant Supervisor
BROADWAY PRIVATE CINEMA
Baku
01.2014 - 12.2016
- Financial Management: Oversaw invoices and receipts for all stock, conducting daily financial reports to ensure accuracy.
- Customer Service Excellence: Collaborated with staff and management to deliver exceptional customer service, ensuring customer satisfaction.
- Employee Training: Provided comprehensive training to employees, ensuring they were equipped with the necessary skills and knowledge.
- Issue Resolution: Successfully resolved customer problems to their overall satisfaction, maintaining positive relationships.
- Efficient Task Management: Organized and prioritized work to complete assignments in a timely and efficient manner, meeting deadlines consistently.
- Employee Support: Offered support to staff regarding professional and personal matters, fostering a supportive work environment.
- Innovative Solutions: Introduced innovative ideas to enhance organizational systems, contributing to efficiency and effectiveness.
- Team Building: Played a key role in building a well-developed and high-performing team that collaborated effectively to achieve goals.
Front Office Executive
3D Group MMC
Baku
08.2010 - 12.2013
- Client Issue Resolution: Addressed clients' complaints promptly and professionally, ensuring timely resolution.
- Exceptional Customer Service: Delivered superior customer service by promptly addressing all client inquiries and concerns.
- Front Desk Operations: Managed all front desk responsibilities, including answering phone calls, greeting clients, and providing assistance.
- Record Maintenance: Maintained accurate records and prepared reports as required to support business operations.
- Risk Management and Solutions: Managed and supported business risk, actively contributing to the development and implementation of strategic solutions.
- Accounts Payable Support: Assisted with accounts payable tasks, ensuring accuracy and efficiency in financial processes.
- Problem-Solving Collaboration: Collaborated effectively within teams and independently to identify and solve business problems.
Education
M.A - Finance and Accounting
University of Economics and Human Sciences
Warsaw, Poland09.2021
B.Sc - Geology
Baku State University
Baku07.2017
Skills
Leadership Skills
Ability to Work in a Team
Ability to Multitask
Effective Time Management
Customer Service
Communication Skills
Good organizational skills
Analytical Skills
Microsoft Office
Reporting skills
Workflow Analysis
Process Documentation
Languages
English
Proficient
C2
Russian
Proficient
C2
Azerbaijani
Proficient
C2
Turkish
Advanced
C1
Polish
Intermediate
B1
Details
Warsaw, Poland
Hobbies and Interests
- Travelling
- Engaging in photography
- Swimming
- Reading self-development books
- Meeting new people
Timeline
Cash & Trade Process Analyst
Citibank Europe Plc
01.2023 - Current
Client Onboarding Analyst
Citibank Europe Plc
07.2021 - 12.2022
Assistant Supervisor
BROADWAY PRIVATE CINEMA
01.2014 - 12.2016
Front Office Executive
3D Group MMC
08.2010 - 12.2013
M.A - Finance and Accounting
University of Economics and Human Sciences
B.Sc - Geology
Baku State University