Summary
Overview
Work History
Education
Skills
Languages
Thesis Statement
Certifications
Hobbies
Consent
References
Additional Information
Timeline
Generic
Faith Tehillah Ndebele

Faith Tehillah Ndebele

Poznan

Summary

Recent graduate in engineering management with experience in electronics communications and customer service. Proven ability to work under pressure and deliver results. Skilled in analyzing market trends, developing strategic plans, project management, and customer service. Enhanced interpersonal skills and ability to work collaboratively in a team. Seeking new opportunities to apply analytical thinking, strategic planning, and customer service skills. Committed to continuous learning and professional growth. Looking forward to utilizing skills and expertise in a challenging position that allows room to make a significant impact.

Overview

5
5
years of professional experience

Work History

Consumer Service Representative

Newell brands
04.2021 - Current
  • Handling high-volume of customer complaints and inquiries in a professional and timely manner, resulting in a 85%-100% increase in customer satisfaction ratings hence received numerous recognition's for exceptional customer service.
  • Created customer service scripts to ensure consistent customer service across all customer service channels live chat, emails, social media and phone calls.
  • Trained and mentored new representatives on customer service policies, procedures, and best practices and took part in extra programs introduced like Ochestrator and Bazaar voice.
  • Using SAP, Deck Commerce, Cloud Manager, Crowd Twist and Nice program.

English Teacher

Extra English
03.2020 - 12.2023
  • Delivering key academic concepts using engaging teaching methods, improving student understanding to form basic foundation of language.
  • Creating vibrant learning atmosphere through interactive exercises and discussions.
  • Developed a student-centered approach to learning that encouraged individual creativity and exploration.

Engineering Management intern

Digitech
05.2021 - 12.2021


  • Prepared accurate project cost estimates, schedules and specifications
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

African Market Specialist

Global Strateg
09.2019 - 02.2020
  • Identified potential target markets and developed market entry strategies to maximize growth and profitability.
  • Established and maintained relationships with key stakeholders and partners in the African market.
  • Evaluated and recommended new product offerings and pricing strategies to meet the evolving needs of African consumers.
  • Conducted in-depth market research and identified key trends in the labor market that enabled the company to stay ahead of competitors.

Education

Project Management -

Cosera
12.2023

Social Media Management -

Lectera
10.2023

Engineering Management -

School of Banking Poznan
12.2022

Higher National Diploma -

Bulawayo Polytechnical College (City & Guilds)
10.2017

Skills

  • Creativity & decision Making
  • Teamwork and Collaboration
  • Critical thinking and problem solving
  • Fast Learner & leadership Skills
  • Microsoft Excel
  • Customer service & call centre experience
  • Product and service knowledge
  • Process Improvement
  • Patience and resilience
  • Ability to Work under Pressure
  • Computer Skills
  • Communication Skills
  • Interpersonal Skills
  • Analytical Skills
  • CRM software expertise

Languages

English

Thesis Statement

Ergonomics assessment in the production line of Aluplast Company.

Certifications

  • Business Analysis & Process Management
  • Forward learning with McKinsey & Company
  • Agile with Atlassian Jira
  • Basic SQL language
  • Google Project Management (In progress)

Hobbies

Playing pool, super bikes, sports all round, working on electronic devices practically & reading more about technology.

Consent

I consent to the processing of personal data contained in this document for the implementation of the current recruitment process in accordance with the Act of May 10, 2018 on the protection of personal data (Journal of Laws of 2018, item 1000) and in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement such data and repealing Directive 95/46/EC (GDPR).

References

References available upon request.

Additional Information

Volunteer at the Euro Games 2023 in krakow

Bread of life Volunteer in Poznan

Timeline

Engineering Management intern

Digitech
05.2021 - 12.2021

Consumer Service Representative

Newell brands
04.2021 - Current

English Teacher

Extra English
03.2020 - 12.2023

African Market Specialist

Global Strateg
09.2019 - 02.2020

Project Management -

Cosera

Social Media Management -

Lectera

Engineering Management -

School of Banking Poznan

Higher National Diploma -

Bulawayo Polytechnical College (City & Guilds)

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Faith Tehillah Ndebele