Farai Mberi
Warsaw,Poland
Summary
Accomplished professional with expertise in problem-solving, multitasking, and prioritization. Strong verbal and written communication skills complemented by leadership and coaching abilities. Proficient in AR systems, KYC/AML screening, and Microsoft Office Suite. Experienced in conflict resolution, quality assurance, account receivable, data management, and financial oversight, driving organizational success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Senior supervisor, Collections-NAMER Restaurants
NCRVoyix
Warsaw
2024.09 - 2026.02
- Assist in planning workloads and allocating resources to support team operations and improve overall performance.
- Support analysis of KPIs, Days Sales Outstanding(DSO)and team targets to identify trends and recommend process improvements.
- Monitoring aging reports to detect trends and enhance collections efforts.
- Address complex customer disputes and negotiate payment plans.
- Negotiate solutions sales leaders for high-value accounts to facilitate prompt payment.
- Contribute to development of training modules that improve staff efficiency by 25% quarterly.
- Participate in team meetings to promote open communication and collaborative problem-solving.
Compliance (QA) Operations Oversight Analyst III
Moneygram PLC
Warsaw
2023.04 - 2024.08
- Conducted quality reviews of clients' KYC records.
- Addressed results of quality evaluations on 60 cases weekly, driving improvements in compliance standards.
- Prepared scorecards that delivered actionable feedback to onboarding analysts, facilitating rectification of deficiencies.
- Planned and organized training sessions for KYC analysts, enhancing skills based on quality assurance findings from performance trend sampling.
- Stayed abreast of latest regulatory changes affecting KYC practices, ensuring continuous policy alignment.
FinCrime Analyst
Revolut Bank PLC
Kraków
2022.07 - 2023.03
- Submitted 15+ SARs reports weekly, triggering internal investigations that lead to exit of high risk accounts.
- Analyzed customer behaviour patterns for anomalies indicative of money laundering activity, enhancing detection efforts.
- Reviewed 200+ KYC client files weekly, achieving 95% QA score, facilitating expedited onboarding.
- Conducted research, document checks, and financial crime risk assessments using internal and external sources.
- Escalated high-risk cases promptly to senior management.
KYC Operations Specialist
HSBC Bank PLC
Kraków
2021.12 - 2022.06
- Assisted in reviewing over 150 KYC files weekly, achieving 95% QA score to support efficient onboarding processes.
- Processed account opening journeys for SMB and corporate customers post-onboarding.
- Conducted transaction monitoring analysis for flagged accounts over periods of 6 months to 1 year, aiding in risk identification.
- Managed client onboarding processes, reviewing applications and ensuring all necessary legal documents were provided for compliance.
- Recognized potential red flags during due diligence, helping to mitigate legal risks.
- Reviewed KYC records thoroughly to ensure compliance with regulations.
Finance Analyst (Account Receivables)
NCR Polska Sp. z o.o.
Warsaw
2021.08 - 2022.05
- Sent collection letters to clients for non-compliance with payment terms, facilitating recovery of overdue accounts.
- Assisted 100 customers weekly via telephone and email, resolving overdue payment issues to enhance cash flow.
- Investigated payment issues related to disputed deliveries and returns.
- Reviewed invoice ageing reports to support escalation decisions.
- Processed credit memos for orders and returned hardware.
Application Support Analyst
Flairstech
Warsaw
2019.06 - 2021.09
- Diagnosed and resolved software issues, ensuring timely escalation of technical problems to second line team for prompt resolution.
- Collaborated with technical teams to enhance client experiences and optimise system performance within company workspaces.
- Assisted 200 customers weekly across platforms, contributing to 90% satisfaction levels according to KPIs.
Education
Bachelor's Degree - Hotel Management
Lovely Professional University
Jalandhar 2013.08 - 2017.07
Corporate Governance, Risk And Compliance Mgt - Compliance and Risk management.
Warsaw School of Economics
Warsaw 2020.08 - 2021.11
Master in International Business - International Business
University Of Economy
Bydgoszcz 2018.10 - 2020.09
Skills
- Problem-solving skills
- Multitasking and prioritization
- Verbal and written communication
- Leadership and coaching
- Conflict resolution
- Project management systems proficiency
- Performance metrics familiarity
- KYC/AML screening
- Microsoft Office suite
- Data management expertise
- Quality assurance practices
- Account opening and onboarding
- Transaction monitoring
- Sanction and PEP investigation
- Document review skills
- KYC systems proficiency
- Staff scheduling
- Budgeting and finance
- Performance evaluation
- Team member training
- Decision-Making proficiency
- Project management certification
- Knowledge of ERP systems
- Customer relationship building
- Service quality reviews
- Annual appraisal delivery
- Negotiation tactics
- Financial Forecasting
- Order processing
- Compliance monitoring
- Staff mentoring
- HR policies understanding
Languages
English
Certification
- Project Management Foundations.
- Giving and Receiving Feedback.
- Human Resources: Using Metrics to Drive HR Strategy.
- Data Decision-Making and Communication for Leaders.
- The ABCs of the Banking and Insurance Business: AML,KYC, the NAIC, IFRS.
Timeline
Senior supervisor, Collections-NAMER Restaurants
NCRVoyix
2024.09 - 2026.02
Compliance (QA) Operations Oversight Analyst III
Moneygram PLC
2023.04 - 2024.08
FinCrime Analyst
Revolut Bank PLC
2022.07 - 2023.03
KYC Operations Specialist
HSBC Bank PLC
2021.12 - 2022.06
Finance Analyst (Account Receivables)
NCR Polska Sp. z o.o.
2021.08 - 2022.05
Corporate Governance, Risk And Compliance Mgt - Compliance and Risk management.
Warsaw School of Economics
2020.08 - 2021.11
Application Support Analyst
Flairstech
2019.06 - 2021.09
Master in International Business - International Business
University Of Economy
2018.10 - 2020.09
Bachelor's Degree - Hotel Management
Lovely Professional University
2013.08 - 2017.07