Farhad Dovlatov
Gdansk
Summary
Motivated and adaptable professional committed to achieving excellence in work. Thrives in dynamic environments, embracing challenges as opportunities for growth. Maintains composure while finding innovative solutions to drive positive results.
Overview
4
4
years of professional experience
Work History
Costumer Service Specialist
Foundever
09.2023 - Current
- Proficiently providing top-tier customer service through various channels, ensuring customer needs are met promptly and effectively
- Meeting and exceeding performance targets established by both customers and management by efficiently handling incoming calls with precision and professionalism
- Carrying out daily responsibilities with precision and timeliness, consistently surpassing quality benchmarks and ensuring high levels of customer satisfaction
Office Manager
AE Union LLC
09.2021 - 09.2022
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Compliance Specialist
Research And Development Center In Education
01.2020 - 08.2021
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
Education
Master of Science - Digital Chemistry
University of Gdansk
Gdansk, Poland09.2024
Bachelor of Science - Chemistry And Biology
Azerbaijan State Pedagogical University
Baku, Azerbaijan07.2022
Skills
- Communication Skills
- Critical thinking and problem solving
- Effective Time Management
- Ability to Multitask
- Problem Solving
- Computer Skills
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Python Programming
- R Programming
- SQL
- Data Science
- Python
- HTML/CSS
- JavaScript
- Power BI
- CRM Tools (Salesforce, Genesys, Zendesk)
LANGUAGES
Azerbaijani
Native language
English
Proficient
C2
Turkish
Proficient
C2
Timeline
Costumer Service Specialist
Foundever
09.2023 - Current
Office Manager
AE Union LLC
09.2021 - 09.2022
Compliance Specialist
Research And Development Center In Education
01.2020 - 08.2021
Master of Science - Digital Chemistry
University of Gdansk
Bachelor of Science - Chemistry And Biology
Azerbaijan State Pedagogical University
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