Faruk Ogundele
Warsaw
Summary
Experienced with cloud infrastructure management, ensuring optimal system performance. Utilizes automation and security measures to maintain seamless operations and protect data integrity. Proficient in cloud platforms such as Azure, Github and Kubernetes, Detailed-oriented with proven track record in managing, deploying and optimizing cloud-based infrastructure.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Essential Solutions Consultancy Sp z o.o
11.2021 - 12.2022
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Following up with clients to ensure the problem is resolved
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
Customer Service Representative
Centrum Legal
01.2020 - 10.2021
- Proven ability to handle multiple customer inquiries simultaneously and resolve issues efficiently
- Strong communication skills demonstrated through effective handling of customer complaints and concerns
- Proficient in using various customer service platforms and CRM software to track customer interactions
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers about billing, payment processing, and support policies and productivity
- Met customer call guidelines for service levels, handle time, and productivity
Assistant Store Clerk
Halleluyah Ventures
02.2018 - 09.2018
- Stocked shelves and performed detailed inventory count.
- Maintained a clean and organized store environment by consistently stocking shelves and cleaning up spills.
- Managed inventory levels by accurately updating stock counts in the store''s computer system.
- Provided excellent customer service, resulting in numerous compliments from shoppers to management.
- Handled cash transactions accurately, maintaining balanced cash registers at the end of each shift.
Education
Bachelor of Science - Business Management And Administration
University Of Management And Administration
Opole, Poland02-2026
Bachelor of Science - Cloud Development
UTIVA
09-2024
Bachelor of Arts - Applied Linguistics
Agrarian University
Grodno 07-2019
Skills
- Multitasking
- Salesforce
- Software installation
- Operating systems
- Cloud security management
- Cloud migration planning
- Network configuration
- Infrastructure automation
- Incident response
- Kubernetes management
- SQL expertise
Languages
English
Native language
Russian
Upper intermediate
B2
Polish
Elementary
A2
Timeline
Technical Support Specialist
Essential Solutions Consultancy Sp z o.o
11.2021 - 12.2022
Customer Service Representative
Centrum Legal
01.2020 - 10.2021
Assistant Store Clerk
Halleluyah Ventures
02.2018 - 09.2018
Bachelor of Science - Business Management And Administration
University Of Management And Administration
Bachelor of Science - Cloud Development
UTIVA
Bachelor of Arts - Applied Linguistics
Agrarian University
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