Nkeiru Okolie
Warsaw
Summary
Detail-oriented AML/KYC Analysts conduct "Know Your Customer" activities, including client onboarding and exceptions, in accordance with regulatory standards and countries. Strong knowledge and comprehension of legislation affecting the KYC program. Collaborates with top stakeholders across the business. My goal is to work at a multinational financial institution specializing in AML, KYC, financial markets, investment banking, hedge funds, financial crisis management, and professional financial modeling. I'm a good fit for roles related to financial services, customer care (KYC), and basic IT Services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Risk Specialist
Foundever (Square Inc)
04.2024 - Current
- Monitored cash flow, paid attention to discrepancies, and reconciled differences.
- Investigated and resolved customer inquiries and complaints quickly.
- Advised Customers on policy strategies for reducing liability and preventing losses.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Taught Customers how to control risks at front line.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Success Advocate
Foundever (Square Inc)
02.2022 - 03.2024
- Troubleshoot technical issues related to transactions, sales, and payment processing.
- Escalate complex issues to relevant departments for resolution, ensuring timely follow-up.
- Coordinate with internal teams to implement solutions for merchant inquiries and requests.
- Resolve billing inquiries and discrepancies for merchants.
Assist with troubleshooting hardware and software compatibility issues.
Customer Service Representative
Chopnownow Limited
04.2018 - 07.2020
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Master Of Management: - Business Management
University of Economics & Human Science
09-2025
Bachelor's Degree In Economics - Economics
National Open University of Nigeria
02.2022
Skills
- Customer Support Procedures
- Client Retention Strategies
- CRM Software Proficiency
- In-depth Understanding of User Experience
- Effective Multitasking & Organizational Skills
- Proactive Approach to Issue Identification
- Collaborative Team Player
- Meticulous Attention to Detail & Analytical Skills
- Microsoft Office Packages
- Strategic Sales Knowledge
- Digital Marketing
Certification
Google Digital Skills for Africa/ The fundamental of Digital Marketing (Certification)- 2020
Languages
English
Bilingual or Proficient (C2)
Polish
Beginner (A1)
Education
Lagos,Nigeria ,true,Warsaw, Poland
References
Available on Request
Timeline
Risk Specialist
Foundever (Square Inc)
04.2024 - Current
Customer Success Advocate
Foundever (Square Inc)
02.2022 - 03.2024
Customer Service Representative
Chopnownow Limited
04.2018 - 07.2020
Bachelor's Degree In Economics - Economics
National Open University of Nigeria
Master Of Management: - Business Management
University of Economics & Human Science
Similar Profiles
Quinesea EvansQuinesea Evans
Customer Success Advocate at Square IncCustomer Success Advocate at Square Inc
Vanessa Aloyce MrossoVanessa Aloyce Mrosso
Business Banking Specialist at Square IncBusiness Banking Specialist at Square Inc
Elizabeth GreenElizabeth Green
Risk Tier 1 Advocate at Square IncRisk Tier 1 Advocate at Square Inc