Fasilate Uwimpaye
Poznan,Greater Poland
Summary
A highly skilled professional with expertise in Microsoft Office and Web 2.0 networking tools. Demonstrates strong teamwork and interpersonal skills, complemented by a solution-oriented and proactive approach. Adept at handling pressure and conducting workflow analysis, with proficiency in data entry and a client-focused mindset. Committed to leveraging these competencies to drive organizational success and enhance client satisfaction.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Technical advisor (volunteer)
Rwanda Youth Alliance for Climate Actions (RYACA)
Kigali, Gasabo
2015.12 - 2025.07
- Conducted training sessions to educate team members on new technologies.
- Collaborated with cross-functional teams to identify and resolve technical issues.
- Assisted in the evaluation and selection of software tools and resources.
- Analysed user feedback to recommend improvements and promote best practices.
Customer care specialist
Mobile Telephone Network (MTN)
Kigali, Nyarugenge
2020.05 - 2025.03
- Assisted in resolving customer inquiries promptly and effectively.
- Organised customer feedback sessions to gather insights for service improvement.
- Handled customer complaints with a focus on achieving satisfactory resolutions.
- Maintained accurate records of customer interactions and transactions in the system.
Customer service, seller and receptionist
MUGENZI TECH
Musanze, Muhoza
2021.04 - 2021.11
- Assisted in managing sales transactions while ensuring accurate processing of payments.
- Organised and maintained reception area to create a welcoming environment for clients.
- Demonstrated product knowledge to increase customer trust and satisfaction.
- Collaborated with team members for effective shift management.
Education
Master of Science - Environmental Engineering
Poznan, Greater Poland 2021.12 - 2026.09
Master of Science - Ecology(Irrigation)
Graduate
Beijing, China 2018.08 - 2021.06
Bachelor of Science - Water and Environmental Engineering
University of Rwanda
Huye, Rwanda 2013.09 - 2017.07
Skills
- Microsoft office (Word, Excel, Power Point), GIS software, Web 20 and networking tools
- Teamwork, interpersonal skill
- Being solution-oriented, confident, proactive
- Pressure handling
- Workflow Analysis
- Data entry proficiency
- Client-Focused approach
Languages
English
Advanced
French
Intermediate
Polish
Beginner
Chinese (Cantonese)
Beginner
Timeline
Master of Science - Environmental Engineering
2021.12 - 2026.09
Customer service, seller and receptionist
MUGENZI TECH
2021.04 - 2021.11
Customer care specialist
Mobile Telephone Network (MTN)
2020.05 - 2025.03
Master of Science - Ecology(Irrigation)
Graduate
2018.08 - 2021.06
Technical advisor (volunteer)
Rwanda Youth Alliance for Climate Actions (RYACA)
2015.12 - 2025.07
Bachelor of Science - Water and Environmental Engineering
University of Rwanda
2013.09 - 2017.07