Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Fasilate Uwimpaye

Fasilate Uwimpaye

Poznan,Greater Poland

Summary

A highly skilled professional with expertise in Microsoft Office and Web 2.0 networking tools. Demonstrates strong teamwork and interpersonal skills, complemented by a solution-oriented and proactive approach. Adept at handling pressure and conducting workflow analysis, with proficiency in data entry and a client-focused mindset. Committed to leveraging these competencies to drive organizational success and enhance client satisfaction.

Overview

10
10
years of professional experience
11
11
years of post-secondary education

Work history

Technical advisor (volunteer)

Rwanda Youth Alliance for Climate Actions (RYACA)
Kigali, Gasabo
12.2015 - 07.2025
  • Conducted training sessions to educate team members on new technologies.
  • Collaborated with cross-functional teams to identify and resolve technical issues.
  • Assisted in the evaluation and selection of software tools and resources.
  • Analysed user feedback to recommend improvements and promote best practices.

Customer care specialist

Mobile Telephone Network (MTN)
Kigali, Nyarugenge
05.2020 - 03.2025
  • Assisted in resolving customer inquiries promptly and effectively.
  • Organised customer feedback sessions to gather insights for service improvement.
  • Handled customer complaints with a focus on achieving satisfactory resolutions.
  • Maintained accurate records of customer interactions and transactions in the system.

Customer service, seller and receptionist

MUGENZI TECH
Musanze, Muhoza
04.2021 - 11.2021
  • Assisted in managing sales transactions while ensuring accurate processing of payments.
  • Organised and maintained reception area to create a welcoming environment for clients.
  • Demonstrated product knowledge to increase customer trust and satisfaction.
  • Collaborated with team members for effective shift management.

Education

Master of Science - Environmental Engineering

Poznan, Greater Poland
12.2021 - 09.2026

Master of Science - Ecology(Irrigation)

Graduate
Beijing, China
08.2018 - 06.2021

Bachelor of Science - Water and Environmental Engineering

University of Rwanda
Huye, Rwanda
09.2013 - 07.2017

Skills

  • Microsoft office (Word, Excel, Power Point), GIS software, Web 20 and networking tools
  • Teamwork, interpersonal skill
  • Being solution-oriented, confident, proactive
  • Pressure handling
  • Workflow Analysis
  • Data entry proficiency
  • Client-Focused approach

Languages

English
Advanced
French
Intermediate
Polish
Beginner
Chinese (Cantonese)
Beginner

Timeline

Master of Science - Environmental Engineering

12.2021 - 09.2026

Customer service, seller and receptionist

MUGENZI TECH
04.2021 - 11.2021

Customer care specialist

Mobile Telephone Network (MTN)
05.2020 - 03.2025

Master of Science - Ecology(Irrigation)

Graduate
08.2018 - 06.2021

Technical advisor (volunteer)

Rwanda Youth Alliance for Climate Actions (RYACA)
12.2015 - 07.2025

Bachelor of Science - Water and Environmental Engineering

University of Rwanda
09.2013 - 07.2017
Fasilate Uwimpaye