Favour Kalu
WARSAW,14
Summary
Results-driven Technology Professional with expertise in network and software support. Proficient in troubleshooting, system performance analysis, and security enhancement to optimize user experience. Experienced in compliance, quality assurance, and data evaluation for informed decision-making in financial transactions.
Overview
5
5
years of professional experience
Work History
Account Support Officer
EUROAFRICA SERVICES
05.2024 - 09.2025
- Provided administrative support to ensure efficient office operations and timely communication.
- Coordinated logistics for client services, enhancing operational efficiency and client satisfaction.
- Managed documentation processes, ensuring accuracy and compliance with company standards.
- Assisted in training new staff members on procedures and software applications.
- Prepare reports
- Follow up on client documentation
- Ensure service quality
HFS TRANSFER AGENT
BNP PARIBAS
Warsaw, Mazovia
05.2022 - 12.2023
- Ensured accurate data transcription from hedge fund forms into agency systems.
- Facilitated daily investor subscription reconciliation with BNP Paribas Banking Division.
- Enhanced operational efficiency through problem resolution and exceptional service delivery.
- Collaborated with team members to consistently achieve target results.
- Utilized Microsoft Word for document creation and communication management.
Customer Service Representative
SITEL GROUP
Warsaw, Mazovia
01.2021 - 03.2022
- Achieved customer satisfaction through proactive strategies addressing needs and concerns.
- Increased efficiency by 15% through anticipating customer needs and providing support.
- Responded promptly to customer inquiries about products and services offered.
- Provided tailored advice to customers, focusing on their specific needs and preferences.
- Minimized wait times by answering customer calls swiftly and efficiently.
- Recommended products with detailed explanations to enhance customer understanding.
Education
Bachelor of Science - Business Management
Lazarski University
Warsaw, Poland07.2024
Skills
- English Fluent (Written & Spoken)
- MS Office (word, Excel, PP)
- Google Workspace
- CRM (salesforce,slack)
- Review automated SAP ETA
- KPI & SLA Monitoring
- Excellent Communication skill
- Critical Thinking
- JIRA
- Process improvement
- SLA/KPI tracking
- Compliance awareness
- HubSpot
- Teamwork and collaboration
- Technical support
Licenses & certifications
08-2023
Timeline
Account Support Officer
EUROAFRICA SERVICES
05.2024 - 09.2025
HFS TRANSFER AGENT
BNP PARIBAS
05.2022 - 12.2023
Customer Service Representative
SITEL GROUP
01.2021 - 03.2022
Bachelor of Science - Business Management
Lazarski University