Gürkan Aksu
Google Ads & Analytics Specialist
Kraków,24
Summary
Experienced in Google Ads and Analytics with 2 years of experience in marketing industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic in Marketing, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I hope to be given a chance, as I am confident that I am capable of meeting and even exceeding your expectations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Google Ads Account Strategist
TTEC
Kraków, Oposlka
11.2020 - Current
- Developed team communications and information for meetings.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of 9 employees, overseeing hiring, training, and professional growth of employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Transcriptionist
Sigma Technologies Global
Lodz, Lodz Malopolska
11.2018 - 06.2020
- Reviewed completed reports for proper formatting, grammar and sentence structure.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
- Tracked and documented processes, communications and report status to remain organized and meet deadlines.
- Determined information to be included in reports.
Call Center Operator Internship
Fujitsu
Lods, Lodz Małopolska
02.2018 - 06.2018
- Developed and maintained courteous and effective working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Call Center Agent
Ipsos
Istanbul, Sisli
11.2012 - 07.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Improved operations through consistent hard work and dedication.
Education
BBA - International Marketing
University of Lodz
Lodz 11.2015 - 11.2019
Skills
Google Ads knowledge
Google Ads
Excel spreadsheets
Google Analytics
Google Analytics understanding
Reporting analytics
Google AdWords
Materials inspection
Correction action planning
Quality Improvement
Sales calls
Answering calls
Service calls
1-1 Calls
Outbound and inbound calls
Certification
Google Ads Display Certification
Google Tools
In order to track the latest updates in every 6 months, I regularly attend training on Google tools. Also I follow Google internal tools
Timeline
Google Ads Display Certification
12-2022
Google Ads Video Certification
12-2022
Shopping ads Certification
12-2022
Google Ads Search Certification
11-2022
Google Ads Account Strategist
TTEC
11.2020 - Current
Transcriptionist
Sigma Technologies Global
11.2018 - 06.2020
Call Center Operator Internship
Fujitsu
02.2018 - 06.2018
BBA - International Marketing
University of Lodz
11.2015 - 11.2019
Call Center Agent
Ipsos
11.2012 - 07.2014