Febin Joseph

As a Junior Housekeeper, I was committed to upholding impeccable standards in maintaining a clean, sanitized, tidy, and pleasant environment for hotel guests and clients. My key responsibilities included:

• Vacuuming & Mopping: Ensured all floors were spotless by performing thorough vacuuming and mopping in guest rooms, corridors, and common areas.
• Room Tidying & Organizing: Maintained neat and orderly rooms by efficiently organizing furniture, personal items, and hotel amenities, ensuring a welcoming atmosphere for guests.
• Sanitization: Adhered to strict sanitation protocols, disinfecting surfaces, fixtures, and high-touch areas to provide a safe and hygienic environment.
• Guest Interaction: Addressed guest requests and concerns promptly and professionally, enhancing their overall experience.
• Linen Management: Managed linen changes and restocked supplies to ensure guest comfort and satisfaction.

I began my career as a Junior Housekeeper and advanced to the position of Housekeeping Supervisor, demonstrating a strong commitment to excellence and leadership in the hospitality industry. I started as a Junior Housekeeper, progressed to Junior Supervisor, and finally held the position of Housekeeping Supervisor. In my role as Housekeeping Supervisor at Lausanne Suites, I was responsible for overseeing the daily operations of the housekeeping department, ensuring the highest cleanliness standards were consistently met. My primary responsibilities included:

• Daily Operations Management: Supervised and coordinated housekeeping activities to ensure timely and efficient cleaning of guest rooms and public areas.
• Staff Management: Managed and trained housekeeping staff, scheduling shifts, delegating tasks, and monitoring performance to maintain high productivity and morale.
• Quality Assurance: Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness and sanitation standards, addressing any issues promptly.
• Inventory Control: Maintained and managed inventory of cleaning supplies and equipment, ensuring adequate stock levels and timely reordering to support uninterrupted operations.
• Guest Interaction: Responded to guest inquiries and resolved any housekeeping-related concerns to enhance guest satisfaction and experience.
• Health & Safety Compliance: Ensured all housekeeping activities complied with health and safety regulations, implementing best practices to maintain a safe working environment.