FERHAT KARAYAMAÇ
Warsaw,Rossiniego 9
Summary
Detail-oriented and results-driven Procurement Operations Specialist with over 6 years of experience in international corporate procurement, vendor management, and end-to-end Procure-to-Pay (P2P) processes. Proven track record in optimising procurement workflows, ensuring policy compliance, managing supplier relations, and resolving complex PO and invoice discrepancies. Adept at providing high-quality helpdesk support and collaborating with cross-functional global teams.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Procurement Operations Analyst
Accenture Services Sp. z o.o.
09.2021 - Current
- Purchase Requisition Management: Review and process Purchase Requisitions (PRs), performing rigorous quality checks for completeness, accuracy, and compliance with corporate policies.
- Invoice & PO Exception Handling: Lead the PO and invoice mismatch resolution process, guiding non-compliant internal users and vendors to standard procedures to reduce cycle times.
- Sourcing & Supplier Coordination: Solicit quotations (RFQs) from suppliers, perform timely follow-ups, and serve as the main point of contact for operational vendor inquiries.
- Compliance & Reconciliation: Record PR compliance metrics and directly engage with internal requestors to reconcile procedural issues.
- Master Data Management: Validate vendor creation and change requests based on predefined buying channel rules, maintaining high master data integrity.
- Helpdesk Support: Independently manage and resolve customer-related inquiries via the helpdesk ticketing system and direct stakeholder engagement.
Data Quality Analyst
Accenture Services Sp. z o.o.
09.2018 - 09.2021
- Reviewed data to ensure compliance with client guidelines
- Handled, analysed, and interpreted data on digital platform for multinational client, aligning with business processes and policies to enhance user experience
- Identifying gaps and developing methods for a more effective implementation of said processes and policies
- Optimising both workflow and accuracy in project-oriented tasks
- Work within the agreed timelines, quality and quantity standards
- Participate in generating improvement ideas qualifications
- Monitored current events and developments in supported language countries to stay informed.
- Provided back-end support for client inquiries
Account Manager
Picodi.com
09.2017 - 09.2018
- Cultivated relationships with clients and affiliate companies to strengthen partnerships.
- Created advertising products and press information
- Created comments and follow-ups on forums and blogs to foster audience engagement.
- Developed detailed descriptions of online stores to attract customers.
- Oversaw operations of picodi.com website, focusing on user experience enhancements.
Marketing and Trade Specialist / Tour Leader
Master Tur
01.2012 - 09.2017
- Developed tailored offers and tourism programmes for groups to enhance customer experience
- Devise and plan tours, and arrange itineraries;
- Promoting tour packages in social media
- Established and maintained strong relationships with clients, guides and partner companies for effective collaboration
- Cooperating with partner travel agencies (coordinating sales, providing information about the offer, help in using booking systems)
- Resolved travel issues, managed complaints and processed refunds to ensure customer satisfaction
- Provided assistance to customers regarding inquiries and issues
- Develop e-tourism platforms, including websites and brochures
Education
Russian Language and Literature
Jagiellonian University
07-2008
Russian Language and Literature
Istanbul University
06-2008
Skills
Technical Skills & Tools: SAP & SAP Ariba, ServiceNow, Pipefy, Evolve, Microsoft Office Suite
Procurement & Operations: Vendor Relations & Supplier Coordination, Helpdesk Support & Customer Service Excellence Process Improvement, Purchase Requisitions (PR) & Invoice Matching, Master Data Management
Soft Skills & Competencies: Stakeholder Communication & Relationship-Building, Time-Management & Decision Making Under Pressure, Positive Attitude & Customer Service
LinkedIn Profile
http://linkedin.com/in/ferhat-karayamac-3896bbab/
Certification
- BENEXT Leadership Program – Active Participant in Team Lead / Leadership Development Challenges
- TL Certificate Programme
Languages
Turkish
Proficient
C2
English
Advanced
C1
Polish
Upper Intermediate
B2
Disclaimer
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Personality
- A strong desire for self-improvement
- Conflict-free
- Communicativeness
- Creativity
Hobbies
Travelling, New Technology Trends, I like sports.
Timeline
Procurement Operations Analyst
Accenture Services Sp. z o.o.
09.2021 - Current
Data Quality Analyst
Accenture Services Sp. z o.o.
09.2018 - 09.2021
Account Manager
Picodi.com
09.2017 - 09.2018
Marketing and Trade Specialist / Tour Leader
Master Tur
01.2012 - 09.2017
Russian Language and Literature
Jagiellonian University
Russian Language and Literature
Istanbul University