Fikru Jufar
Jana Cybisa 08, Warsaw
Summary
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
1
1
year of professional experience
Work History
Trust and Safety Content Moderator
Foundever
Warsaw, Poland
08.2023 - Current
- Reviewing user-generated content, such as listings, comments, and messages, to ensure compliance with community guidelines and policies.
- Taking action on content that violates community guidelines, such as removing listings or comments, issuing warnings, or suspending accounts as necessary.
- Responding to user inquiries and reports related to content moderation and safety concerns in a timely and professional manner.
- Investigating and resolving disputes between users, including cases of fraudulent activity or misrepresentation.
- Collaborating with other members of the Trust and Safety team to develop and enforce policies that promote a safe and positive user experience.
- Providing feedback and recommendations to improve moderation processes and tools.
- Contributing to the development of educational materials and resources to help users understand and adhere to community guidelines.
Functional Software Tester
Lionbridge Technologies
Warsaw Poland
05.2023 - 01.2024
- Following test plans and executing test cases to ensure comprehensive coverage of functionality.
- Documenting and logging bugs using designated bug tracking tools, providing clear and detailed descriptions, and including relevant screenshots or videos when necessary.
- Verifying bug fixes and ensuring that reported issues are resolved satisfactorily in subsequent builds or releases.
- Conducting regression testing to verify that previously identified issues have been resolved and to ensure the overall stability of the software .
- Adhering to project timelines and deadlines, effectively managing time and priorities to meet testing objectives.
- Maintaining a high level of attention to detail and accuracy while testing various aspects of the game, including gameplay mechanics, graphics, audio, and performance.
First Notice of Loss
Foundever
Warsaw, Poland
01.2023 - 07.2023
- Promptly respond to reports of incidents or accidents involving LYFT drivers or passengers via inbound call and email.
- Gather relevant information about the incident, including details about the parties involved, the nature of the incident, and any injuries or damages sustained.
- Initiate the claims process by accurately documenting the incident and submitting necessary information to the appropriate departments.
- Follow up with drivers and passengers throughout the claims process to provide ongoing support and assistance as needed.
- Collaborate with other departments within LYFT, such as risk management and legal, to handle complex or high-profile incidents effectively.
- Maintain confidentiality and professionalism while handling sensitive information related to incidents and claims.
Education
Bachelor of Science - Business Administration And Management
Vistula University
Warsaw, Poland03.2024
Skills
- Microsoft office package skill
- Customer Service and Assistance
- Detail oriented with methodological approach to work
- Effective Customer Communication
- Operational Efficiency
- Problem solving and troubleshooting
- Multitasking and prioritizing for time management
- Team player and willing to learn from others
- Fluency in working with different systems
- Complaint handling
- Content Management
Accomplishments
- Best customer support agent for the month of April (Foundever).
Languages
English
Proficient
C2
Timeline
Trust and Safety Content Moderator
Foundever
08.2023 - Current
Functional Software Tester
Lionbridge Technologies
05.2023 - 01.2024
First Notice of Loss
Foundever
01.2023 - 07.2023
Bachelor of Science - Business Administration And Management
Vistula University