Summary
Overview
Work History
Education
Skills
Timeline
Generic

Filip Barszczewski

Customer Service Specialist & Sales Agent

Summary

Highly organized and detail oriented meticulous Customer Service Representative & Tech Consultant & Sales Agent with experience in corporate settings. Adept at resolving problems and ensuring clients satisfaction. Good communicator and planner with strong judgmental and critical thinking abilities.

Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Overview

2025
2025
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Google Customer Care Specialist

Teleperfomance
03.2021 - 09.2024
  • Provided remote technical support to customers, troubleshooting and resolving hardware and software issues
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Performed in-depth research to answer more complex questions
  • Assisted customers with questions and concerns in professional and courteous manner
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with cross-functional teams to ensure seamless service delivery for customers.

Reactivation Sales Agent

Enteractive
04.2018 - 02.2021
  • Developed strong customer relationships to encourage repeat business
  • Contacted customers via outbound calls to offer new products and their account reactivation services
  • Managed currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.

HBO Tech Consultant

Webhelp
2 2015 - 03.2018
  • Addressed customers needs and concerns as quickly and effectively as possible to develop and maintain strong relationships
  • Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Highschool Graduate -

A. Mickiewicz's High School
09.2011 - 06.2014

Skills

    Salesforce

    MS Office

    Technical support

    Software diagnosis

    Analytical decision making

    Exceptional telephone etiquette

    Strong customer service orientation

    Sales techniques

    Account management

    Data Entry

    Customer Relationship Management

    CRM Software

Timeline

Google Customer Care Specialist

Teleperfomance
03.2021 - 09.2024

Reactivation Sales Agent

Enteractive
04.2018 - 02.2021

Highschool Graduate -

A. Mickiewicz's High School
09.2011 - 06.2014

HBO Tech Consultant

Webhelp
2 2015 - 03.2018

Similar Profiles

CREATE PROFILE
Filip BarszczewskiCustomer Service Specialist & Sales Agent