Filip Wargula
Warsaw,Mazovia
Summary
Energetic and adaptable Cabin Crew Member with proven experience in passenger safety, customer service, and conflict resolution. Skilled at creating a calm and positive atmosphere onboard, supporting diverse passenger needs, and representing the airline with professionalism. Strong background in tourism and customer-facing roles, with a track record of building trust and ensuring exceptional travel experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Cabin Crew Member
Wizz Air
Warsaw, Mazovia
11.2023 - Current
- Conducted pre-flight checks to ensure passenger safety and compliance with safety regulations.
- Delivered professional in-flight service, managing catering and special requests.
- Supported passengers in challenging situations by demonstrating composure and empathy.
- Promoted a positive airline image while fostering strong client relationships.
Customer Contact Assistant
Physio Care
Remote (across multiple locations)
12.2021 - 12.2023
- Resolved inquiries and complaints efficiently, enhancing customer satisfaction.
- Assisted customers across various communication channels with accuracy and empathy.
- Developed trust through tailored product information and personalised service.
- Maintained detailed client records to support operational efficiency.
Holiday Representative / Tour Leader
Rainbow
Albania
05.2023 - 09.2023
- Welcomed and supported guests at airports and hotels, ensuring comfort upon arrival.
- Delivered guided tours highlighting local culture, history, and attractions.
- Managed itinerary changes and unexpected disruptions with professionalism.
- Promoted future holiday opportunities to encourage repeat bookings.
Tennis Instructor
Centrum Tenisiowe Sobota
Sobota, Greater Poland
06.2021 - 09.2022
- Tailored tennis lessons for children and teenagers based on individual ability levels.
- Fostered a motivating environment that promoted teamwork, sportsmanship, and learning.
- Maintained safety and discipline across camps with groups of over 20 participants.
Education
High School Diploma
Wojciech Kossak Private High School
Poznan, Greater Poland 09.2015 - 05.2016
Broadcasting and Television
Edinburgh College
Edinburgh 09.2012 - 05.2013
Geography and English
Maria Skłodowska-Curie XII High School
Poznan 09.2010 - 06.2012
Skills
- Passenger safety and security
- Customer service excellence
- Conflict resolution and problem-solving
- Cultural awareness and sensitivity
- Flexibility and adaptability
- Communication and teamwork
Languages
Polish
Native
English
Advanced (C1)
Certification
- Cabin Crew Training Course
- Holiday Representative / Tour Leader Course
- Tennis Instructor Course
- Driving Licence: Category B
Timeline
Cabin Crew Member
Wizz Air
11.2023 - Current
Holiday Representative / Tour Leader
Rainbow
05.2023 - 09.2023
Customer Contact Assistant
Physio Care
12.2021 - 12.2023
Tennis Instructor
Centrum Tenisiowe Sobota
06.2021 - 09.2022
High School Diploma
Wojciech Kossak Private High School
09.2015 - 05.2016
Broadcasting and Television
Edinburgh College
09.2012 - 05.2013
Geography and English
Maria Skłodowska-Curie XII High School
09.2010 - 06.2012
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