FIRAOL GUTETA
Katowice
Summary
Dynamic and dedicated professional with a strong work ethic and a proven track record of leadership in community initiatives. Experienced in organizing, implementing, and analyzing social programs, fostering a commitment to sustainable economic growth and community engagement. Diverse roles have contributed to the development of strategic plans aimed at achieving personal and collective goals, ultimately enhancing the well-being of families and society. Passionate about making a meaningful impact through collaboration and innovative solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
2023.07 - Current
- Assisted customers with product-related questions, feedback and complaints.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Monitored email to promptly collect and respond to complaints.
English Tutor
Rose coaching
2022.11 - 2023.02
- preparing learning materials for students
- teaching students using different materials
- helping students improve their listening, speaking, reading, and writing skills
- maintain classroom discipline
- Helped teachers provide extra support to struggling or underachieving pupils through extracurricular activities in English.
- Helped students build confidence within struggling topics by celebrating successes and motivating students throughout lessons.
- Kept up to date on student progress by regularly querying knowledge and setting quizzes.
CALL CENTER AGENT- MANAGEMENT DEPARTMENT
ETHIOPIAN TELECOMNICATION CORPORATION
2019.02 - 2020.09
- Registering new customers
- Receiving calls and emails from customers and resolve the issues
- Undertaking Marketing campaigns and organizing marketing events and promotional activities
- Coordinating with other departments to introduce various offers for the customers which can act as effective marketing tool
Education
BSc - Business Management
Górnośląska Wyższa Szkoła Handlowa
10.2023
Skills
- Critical thinking and problem solving
- Time Management
- Microsoft Excel
- Fast Learner
- Computer Skills
- Microsoft Office
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Hard Working
- Live Chat Support
- Problem Solver
- Zendesk
- Telephone Enquiries Specialist
- Store Maintenance
Custom Section
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation
Personal Information
Title: Customer Service
Timeline
Customer Service Representative
Concentrix
2023.07 - Current
English Tutor
Rose coaching
2022.11 - 2023.02
CALL CENTER AGENT- MANAGEMENT DEPARTMENT
ETHIOPIAN TELECOMNICATION CORPORATION
2019.02 - 2020.09
BSc - Business Management
Górnośląska Wyższa Szkoła Handlowa