Firaol Mijena
Gdynia
Summary
Experienced customer service professional with a strong track record of excellence, leveraging two years of dedicated service to ensure customer satisfaction and loyalty. Currently pursuing a Master's degree in Account and Finance with ACCA, equipped with a solid foundation in financial principles and an unwavering commitment to accuracy and precision. Adept at providing expert assistance, resolving complex issues, and maintaining an in-depth knowledge of products and services. Enthusiastic to apply customer service expertise and expanding financial insight to make an effective contribution to the team.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Foundever
12.2021 - Current
- Providing expert assistance to customers, ensuring seamless resolution of payment processing challenges
- Handled customer inquiries and suggestions courteously and professionally.
- Excellent verbal and written communication skills to convey complex information in clear and understandable manner to ensure customer satisfaction.
- Maintained in-depth knowledge of company products and services to answer customer questions, make recommendations, and provide accurate information.
- Providing customer support through various communication channels, including phone, email, and live chat adapting to different platforms effectively.
- Maintained comprehensive records of customer interactions, concerns, and resolutions, contributing to tracking and analysis of customer inquiry trends.
- Managed customer complaints with patience and professionalism, turning negative experiences into positive outcomes.
- Utilized strong analytical and critical thinking abilities to identify and resolve customer concerns, resulting in increased customer retention and positive feedback.
- Investigated and resolved accounting, payment detail, invoice, service and delivery concerns, tax related issues and building ecommerce websites.
- Providing assistance with wide spectrum of issues of accounting, payment details, invoice, service and delivery challenges, tax-related matters, and development of e-commerce websites
Junior Engineer
Birhanu Gonfa General Contractor
03.2019 - 07.2019
- Matching construction according to plans and monitoring them in MS Office as it was planned to be done on time.
- Cost estimation and budgeting.
- Implementing safety protocols and ensuring that all workers are following safety guidelines.
- Site supervision, testing and verification of construction procedure.
- Facilitating logistics for construction site.
- Performed with very high accuracy rate detailed designs, calculations and specification.
Community Facilitator & Dialogue Moderator
Peace And Development Center
08.2018 - 05.2019
- Working as a voluntary moderator for USAID with Peace & Development Center on a year-long dialogue in promoting diversity among different identity groups through sustained dialogue projects.
- Voluntary community facilitator on youth dialogue sessions for People-to-People Project.
- Act as mediator to resolve disputes and conflicts within community, promoting peaceful coexistence and preventing violence through a sustainable dialogue.
- Be prepared to respond to and de-escalate crises, such as riots or violent incidents, by using conflict resolution and communication skills.
- Conduct workshops and training sessions to help community members develop skills for peaceful conflict resolution, effective communication, and community leadership.
- Continuously assess and identify potential sources of tension or instability in community and develop strategies to mitigate these risks.
Education
Master of Science - ACCA Accounting And Finance
Sopot University of Applied Science
Sopot, Poland06.2025
Master of Science - Civil Engineering
Gdansk University of Technology
Gdansk, Poland2024
Bachelor of Science - Water Supply And Environmental Engineering
Arba Minch University
Arba Minch, Ethiopia06.2018
Skills
- Microsoft Office (Word, Excel, Power Point, MS Project)
- SalesForce, Amazon Web Service (AWS), & Mindtickle
- Strong communication and service skills
- Customer centric & solution-oriented approach
- Digital proficiency and curiosity
- Know Your Customer (KYC)
- Ability to Work Under Pressure
- Able to solve problems with intellectual and give decisions
- Ability and will to work with colleagues
- Open minded and self-motivation to learn
- Persistent and action oriented
- Detail-oriented and solid team player
- Critical thinking and problem solving skills
- Ready to take over responsibilities
- Time management
- Customer Service and sales expertise
Languages
Amharic, Oromo
Native language
English
Proficient
C2
Timeline
Customer Service Specialist
Foundever
12.2021 - Current
Junior Engineer
Birhanu Gonfa General Contractor
03.2019 - 07.2019
Community Facilitator & Dialogue Moderator
Peace And Development Center
08.2018 - 05.2019
Master of Science - ACCA Accounting And Finance
Sopot University of Applied Science
Master of Science - Civil Engineering
Gdansk University of Technology
Bachelor of Science - Water Supply And Environmental Engineering
Arba Minch University
Similar Profiles
Angela MorganAngela Morgan
Customer Service Representative at FOUNDEVERCustomer Service Representative at FOUNDEVER
Matthew Salazar BedoyaMatthew Salazar Bedoya
Agent at FoundeverAgent at Foundever
Tyler StephensTyler Stephens
Credit Card Specialist at FoundeverCredit Card Specialist at Foundever
Latrina LillyLatrina Lilly
Customer service rep Inbound 1 at FoundeverCustomer service rep Inbound 1 at Foundever
Dawid RutkowskiDawid Rutkowski
Program / Project Manager at DanoneProgram / Project Manager at Danone