Flavia Kabasinga
Warsaw
Summary
I am a detail-oriented, competent, hardworking, ambitious, self-motivated person who sets goals and through hard work achieves them.
When delegated responsibility I ensure it is achieved to my best I
always adhere to work ethics and can effectively interact with people
across all levels of any organization structure.
Overview
5
5
years of professional experience
Work History
Account Receivable officer
Jubilee Insurance
11.2020 - 08.2022
- Performed general office work, customer support, and administrative tasks
- Managed internal and external mail functions
- Conducted bank accounts reconciliation
- Handled sales invoices and bookkeeping
- Maintained suppliers and customers account files and records
Customer Operations Advisor
Mobile Telecommunications Network (MTN)
01.2019 - 10.2020
- Managed sales, marketing, and management teams
- Facilitated acquisition of unavailable products based on customer requests
- Negotiated resolutions during disputes
- Maintained online customer account database
- Developed solutions and accomplished shared objectives
- Recommended and obtained out-of-stock products
- Monitored cash drawers and maintained cash supply
- Developed client relationships and exceeded service standard goals
Customer Service Representative
Mobile Telecommunications Network (MTN)
12.2017 - 12.2018
- Performed general customer service responsibilities
- Managed internal and external mail and calls functions
- Provided exceptional customer service
- Addressed inquiries and resolved complaints promptly
- Kept clear, detailed records of customer interactions
- Calculated correct order totals and updated accounts
- Met customer call guidelines
- Negotiated with vendors
- Coordinated paperwork and payments
- Handled orders, returns, and transactions efficiently
- Escalated complex issues to higher-level support
Education
Master of Science - International Relations
Maria Curie-Skłodowska University
Lublin, Poland07.2024
Bachelors of Science - International Relations and Diplomacy
Nkumba University
Entebbe, Uganda11.2017
Skills
- Data processing
- Cash register operations
- Account Receivable
- Problem-solving skills
- Communication skills and Active listening
- Analytical and administrative skills
Languages
LUGANDA
Native language
English
Proficient
C2
Swahili
Upper intermediate
B2
French
Elementary
A2
Spanish
Elementary
A2
Polish
Beginner
A1
Additional Information
Consent to the processing of personal data
I hereby give consent for my personal data included in my application
to be processed for the purposes of the recruitment process under the
Regulation (EU) 2016/679 of the European Parliament and of the
Council of 27 April 2016 on the protection of natural persons with
regard to the processing of personal data and on the free movement of
such data, and repealing Directive 95/46/EC (General Data Protection
Regulation) introduced into the Polish law with Data Protection Act of
10 May 2018 (Dz. U. 2018 poz.1000 as amended). I acknowledge that
I have the right at any time to view, to amend or correct and to request
to erase my personal data.
Timeline
Account Receivable officer
Jubilee Insurance
11.2020 - 08.2022
Customer Operations Advisor
Mobile Telecommunications Network (MTN)
01.2019 - 10.2020
Customer Service Representative
Mobile Telecommunications Network (MTN)
12.2017 - 12.2018
Master of Science - International Relations
Maria Curie-Skłodowska University
Bachelors of Science - International Relations and Diplomacy
Nkumba University
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