Fleuri Cubahiro

•Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools, and respond to alerts
•Implementing and managing security measures to protect computer systems, networks, and data from unauthorized access, breaches, and cyber threats.
•Assist in analyzing, assigning, and escalating support calls
•Investigate third-line support calls assigned and identify the root cause of incidents and problems
• Configuring and managing security tools such as firewalls, intrusion detection systems (IDS), and security information and event management (SIEM) systems to monitor and respond to security incidents
• Provide onsite technical support to clients and provide field engineering services to clients
• Developing and implementing security policies, standards, and procedures to ensure compliance with industry regulations and best practices.
• Install software that monitors systems and networks for security breaches and intrusions..
• Proactively identify opportunities for work optimization including opportunities for automation of work

•Development and maintenance of existing.NET applications and participation in the development of new ones
•Configuration of network and endpoint devices
•Collaboration with global IT and external companies
•Server and database
administration
•Participation in the development of web applications in Blazor and ASP.NET Core Web API
June 2019 May 2020
Call Center Agent Pearson VUE (REMOTE)
•Receive inbound and outcalls from clients in a timely and professional manner.
•Respond to customer queries through calls and chat boxes.