Florián Hucel
Bratislava,Slovakia
Summary
Dynamic team player with extensive experience in customer service. Highly organized professional that establishes relationships with customers and stays calm under pressure.
Website:
https://www.linkedin.com/in/flori%C3%A1n-hucel-6846101b1
Overview
8
8
years of professional experience
Work History
Account Manager
ING Hubs Slovakia
2023.09 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Agile way of working
Agent
ESET s.r.o.
2020.09 - 2023.09
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Assisted in development of system security protocols.
Technical Support Representative
AT&T
2020.01 - 2020.08
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Receptionist
Hostel Blues
2019.01 - 2020.01
- Part time
Shisha Waiter
Shisha Town
2019.01 - 2019.09
- Part time
Customer Service Representative
Top Fun S.r.o.
2017.06 - 2019.01
- Part time
Food Waiter
Sharkam V.I.P. Catering S.r.o.
2016.06 - 2016.09
- Part time
Education
English Lector
Trnava University - Faculty of Education
Trnava09.2024
High School Diploma -
Gymnázium Einsteinová
Bratislava08.2016
Skills
Microsoft Word
Microsoft Power Point
Microsoft Excel
Customer Service
English Fluency
Personal Information
- Date of Birth: 08/23/95
- Gender: Male
- Nationality: Slovakian
Languages
Slovak
Native language
English
Advanced
C1
German
Upper intermediate
B2
Traveling, Dancing, Socialize
My biggest passion is to see the world with my own eyes while experiencing all kinds of cultures and meet interesting people all around the world.
Timeline
Account Manager
ING Hubs Slovakia
2023.09 - Current
Agent
ESET s.r.o.
2020.09 - 2023.09
Technical Support Representative
AT&T
2020.01 - 2020.08
Receptionist
Hostel Blues
2019.01 - 2020.01
Shisha Waiter
Shisha Town
2019.01 - 2019.09
Customer Service Representative
Top Fun S.r.o.
2017.06 - 2019.01
Food Waiter
Sharkam V.I.P. Catering S.r.o.
2016.06 - 2016.09
English Lector
Trnava University - Faculty of Education
High School Diploma -
Gymnázium Einsteinová
Similar Profiles
JULI ANN RAMOSJULI ANN RAMOS
Know Your Customer Signatory at ING HUBS B.V. PHILIPPINE BRANCHKnow Your Customer Signatory at ING HUBS B.V. PHILIPPINE BRANCH
Farid PashazadeFarid Pashazade
AML Investigator - KYC Investigations - 1LOD at ING Hubs PolandAML Investigator - KYC Investigations - 1LOD at ING Hubs Poland
OBINNA KINGSLEY NWANEKEZIOBINNA KINGSLEY NWANEKEZI
Transaction Monitoring Analyst at ING Hubs PolandTransaction Monitoring Analyst at ING Hubs Poland