Florina Diana BADEA HAMDAOUI
Lodz
Summary
Results-oriented achiever, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Client Onboarding Manager
Citibank Europe PLC
05.2022 - Current
- Acted as the primary point of contact during the onboarding phase, coordinating with internal teams to deliver a smooth and timely onboarding experience
- Manage the end-to-end onboarding process for new corporate clients, ensuring regulatory compliance, operational accuracy and seamless client experience in alignment with the company standards and regulatory requirements across multiple jurisdictions
- Collaborated with the internal teams to tailor onboarding strategies that align with the Client needs and business goals
- Monitored key onboarding KPIs and customer feedback in order to improve the satisfaction and reduce the drop-off rates.
Order to Cash Specialist
Infosys BPM Poland Sp Zoo
03.2016 - 04.2022
- Managing a Portfolio of Customers - on different risks and segments.
- Followed the company policies and procedures to deliver quality work.
- Increased efficiency by automating routine tasks, ensuring quicker response time.
- Delivered trainings and facilitated workshops for professional development of the junior staff members.
- Actively and successfully involved in volunteering programs developed by the CSR Club in Infosys (former member) and the Diversity and Inclusion Team.
- Collaborated with cross-functional teams to resolve complex issues related to cash management and discrepancies.
- Contributed to a positive work environment by providing guidance and support to colleagues on best practices in cash management.
Senior Process Executive
Infosys BPO
11.2013 - 03.2016
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Provided strategic and operational recommendations for improvement across departments.
- Standardized processes for increased consistency, reliability, and ease of replication across departments.
Export Import Manager
SAH ELEKTRIK
03.2012 - 11.2013
- Assisting the preparation of all promotional materials and presentations;
- Representing the company in International fairs and country visits;
- Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
Commercial Representative
ISIN AYDINLATMA
01.2011 - 03.2012
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Preparation of agreements of cooperation, memorandums of partnership purchasing contracts;
- Expended the market by adding 3 other countries on the Export Map;
- Conducted market research to identify key industry trends and potential business opportunities for expansion.
- Representing the company in one International fair in Tunisia and preparing the participation and the stand for the Middle East Electricity Fair in Dubai (February 2012);
Commercial Consultant
ENTRAC International SA
02.2009 - 01.2011
- Coordinating all the consultations in the Anglophone countries;
- Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Implemented effective negotiation strategies with suppliers, resulting in cost savings and improved contract terms.
Education
Bachelor of Science - Accounting And Management of Information Systems
Academy of Economic Studies
Bucharest07.2008
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Ion Minulescu National College
06.2003
Skills
- Problem-solving
- Onboarding, training, and development
- Excellent communication
- Diversity and inclusion
- Continuous improvement
- Critical thinking
- Relationship building
- Stakeholder management
- Complaint resolution
- Payment processing
LANGUAGES
English: Excellent - Reading, Writing, Speaking, Understanding
Advanced (C1)
French: Excellent - Reading, Writing, Speaking, Understanding
Advanced (C1)
Spanish: Good - Reading, Basic - Writing, Basic - Speaking, Good - Understanding
Elementary (A2)
Romanian
Bilingual or Proficient (C2)
Timeline
Client Onboarding Manager
Citibank Europe PLC
05.2022 - Current
Order to Cash Specialist
Infosys BPM Poland Sp Zoo
03.2016 - 04.2022
Senior Process Executive
Infosys BPO
11.2013 - 03.2016
Export Import Manager
SAH ELEKTRIK
03.2012 - 11.2013
Commercial Representative
ISIN AYDINLATMA
01.2011 - 03.2012
Commercial Consultant
ENTRAC International SA
02.2009 - 01.2011
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Ion Minulescu National College
Bachelor of Science - Accounting And Management of Information Systems
Academy of Economic Studies
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