Florisa Natividad
Nowy Dwor Mazowiecki,14
Summary
Skilled Production Operator and Customer Service Representative with extensive experience in equipment operation, quality assurance, and customer satisfaction. Proven track record of maintaining workplace safety and collaborating effectively with teams. Bringing strong problem-solving abilities, technical skills, and a proactive approach to drive continuous improvement and operational efficiency.
Overview
10
10
years of professional experience
Work History
Production Operator
La Lorraine Polska
10.2023 - 07.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
Assistant Laborer
Vital Berry
05.2022 - 09.2023
- Contributed to a positive work environment by collaborating effectively with team members, fostering strong relationships among colleagues.
- Supported skilled laborers with various tasks to ensure smooth project progression and on-time completion.
- Promoted safe working conditions by adhering to established safety protocols and reporting any hazards immediately to supervisors.
- Assisted in the assembly of scaffolding or other temporary structures, adhering to safety regulations and ensuring stability for workers at elevated heights.
- Increased safety on job sites by maintaining proper organization of tools and equipment, along with regular cleaning duties.
- Facilitated timely inspections by preparing necessary documentation and ensuring adherence to local building codes during construction projects.
- Maintained organized records of completed tasks for effective communication with management regarding project status updates.
- Operated hand tools and machinery to complete assigned tasks, thereby expediting the overall construction process.
Domestic Helper
Sin Yee Chan
04.2022 - 05.2023
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Facilitated open communication between family members to address concerns or conflicts that arose within the household.
- Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
- Improved household efficiency by managing daily schedules and organizing appointments.
- Cared for pets by providing walks, feeding schedules, grooming assistance, and occasional veterinary visits when necessary.
- Ensured consistent adherence to safety protocols within the household for accident prevention purposes among all occupants of the residence.
Customer Service Representative II
TELUS International Philippines
06.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative II
TeleTech Sta. Rosa
01.2021 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
[24]7.ai
09.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Advisor II, Sales
Concentrix Philippines
05.2019 - 06.2020
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
Customer Service Representative
Concentrix Philippines
10.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Production Assistance Technician
Princo Corp.
06.2014 - 10.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Education
Computer Studies - Information Technology
System Technology Institute
Balibago Complex Santa Rosa Laguna, Philippines10.2023
Skills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
- Assembly line experience
- Equipment monitoring
- Equipment Operation
- Quality Assurance
- Attention to Detail
- Machinery Operation
- Problem-Solving
- Manufacturing Experience
- Strong Work Ethic
- Computer Skills
- Production Equipment Experience
- Teamwork and Collaboration
- Workplace Safety
- Jack Pallet
- Machine Maintenance
- Equipment Inspection
- Machine programming
- Positive Attitude
- Teamwork and Communication
- Production Operations
- Picking and Packing
- Visual Inspection
- Flexible Schedule
Timeline
Production Operator
La Lorraine Polska
10.2023 - 07.2024
Assistant Laborer
Vital Berry
05.2022 - 09.2023
Domestic Helper
Sin Yee Chan
04.2022 - 05.2023
Customer Service Representative II
TELUS International Philippines
06.2021 - 01.2022
Customer Service Representative II
TeleTech Sta. Rosa
01.2021 - 02.2021
Customer Service Representative
[24]7.ai
09.2020 - 12.2020
Advisor II, Sales
Concentrix Philippines
05.2019 - 06.2020
Customer Service Representative
Concentrix Philippines
10.2018 - 01.2019
Production Assistance Technician
Princo Corp.
06.2014 - 10.2018
Computer Studies - Information Technology
System Technology Institute
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