Fotios Delakas
Piaseczno, Jarzabka 20/38
Summary
As (CLM) Manager, Customer Lifecycle Management developing and executing customer journey and lifecycle strategies via Microsoft Business Solutions and products to help drive the business objectives for the key customer segments for B2B Sales targeting.
Driven like finance accountant with almost 7 years of experience specializing in accounting, auditing, budgeting, and payroll for diverse organizations. Advanced knowledge of generally accepted accounting principles and taxied practices. Fosters transparency, understanding, and ownership of financial reports and financial operational metrics across the organization a thorough knowledge of applicable laws, regulations, public finance, and external reporting also working in customer service with more than 8 years of experience focused in B2B sales and then consistent with high positive interaction's from customers and huge knowledge of time management have resulted in a promotion to be a team leader(12,People) with operational roll and strategies in B2B sales for Greece and Cyprus market.
Overview
20
20
years of professional experience
Work History
Inside Sales Account Representative Analyst (CLM)
Accenture Poland
07.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Discussed Microsoft offerings with customers to advise on best technologies and products for projects.
- Microsoft Sales B2B Specialist Business Analyst
- Met existing customers to review current services and expand sales opportunities.
Purchase-To-Pay Accountant
Swarovski GBS
03.2023 - 07.2023
- Input financial data and produced reports using SAP.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Used accounting software to prepare weekly and monthly financial reports.
- Analyzed financial information and made proactive adjustments.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Tracked funds, prepared deposits and reconciled accounts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Evaluated and improved financial records to make important business decisions.
Process Specialist P2I
Infosys Poland Sp. Z O.O
05.2022 - 02.2023
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Located and corrected data entry errors and reported to management
- Provided assistance with inbound and outbound document processes in SAP/CRM, document sorting, logging and work order creation
- Tracked and documented all expenses.
Team Leader Manager Operations for GR/CY
BPO Poland Sp. Z O.O
04.2018 - 02.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 10 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led employee relations through effective communication, coaching, training and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Operations Customer Service Specialist
BPO Poland Sp. Z O.O
01.2014 - 04.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Junior Staff Accountant
AMREST Poland Sp. Z O.O
09.2012 - 09.2013
- Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
- Evaluated and improved accuracy and completeness of financial records.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.
- Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.
General Accounting Manager
Malco Hellas SA
06.2009 - 08.2011
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Implemented budget and expense controls and financial policies by analyzing income and expenditures.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
Assistant Banking Officer - Internship 6 Months
National Bank of Greece
01.2004 - 06.2004
- Logged returned refund checks and disbursed to proper division.
- Verified accuracy and completeness of recorded totals and collaborated with personnel on discrepancies.
- Monitored payment files and notified proper staff, agency or vendor about missing files.
- Filled in as backup cashier, maintained cash register receipts and handled transaction paperwork
- Assisted in handling documentation for process changes in agency systems.
Education
Diploma of Economics Business Management -
Athens University of Economics & Business
Athens,Greece09.2003
Skills
- SAP / SRM
- MS Office
- Microsoft Excel and Word
- MS PowerPoint
- G-Suite
- Google AdWords / Google Analytics
- Dynamics 365 / MSX D365
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Attention to Detail
- Teamwork and Collaboration
- Flexible and Adaptable
Languages
Greek
Native language
English
Proficient
C2
Polish
Advanced
C1
Hobies
• Photography
• Chess
• Traveling
• Reading Books
• Outdoor activities
• Basketball
• Cooking
• Crossword puzzles
GDPR
"I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing"
Timeline
Inside Sales Account Representative Analyst (CLM)
Accenture Poland
07.2023 - Current
Purchase-To-Pay Accountant
Swarovski GBS
03.2023 - 07.2023
Process Specialist P2I
Infosys Poland Sp. Z O.O
05.2022 - 02.2023
Team Leader Manager Operations for GR/CY
BPO Poland Sp. Z O.O
04.2018 - 02.2022
Operations Customer Service Specialist
BPO Poland Sp. Z O.O
01.2014 - 04.2018
Junior Staff Accountant
AMREST Poland Sp. Z O.O
09.2012 - 09.2013
General Accounting Manager
Malco Hellas SA
06.2009 - 08.2011
Assistant Banking Officer - Internship 6 Months
National Bank of Greece
01.2004 - 06.2004
Diploma of Economics Business Management -
Athens University of Economics & Business
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