Fotios Delakas
Piaseczno, Jarzabka 20/38
Summary
As last rolle (CLM) Manager, Customer Lifecycle Management developing and executing customer journey and lifecycle strategies via Microsoft Business Solutions and products to help drive the business objectives for the key customer segments for B2B Sales targeting revenue.
Driven financing roles with almost 7 years of experience specializing in accounting, auditing, budgeting,managing for diverse organizations. Advanced knowledge of generally accepted accounting principles . Fosters transparency, understanding, and ownership of financial reports and financial operational metrics across the organization a thorough knowledge of applicable laws, regulations, public finance, and external reporting.
Lat working in customer service with more than 8 years of experience focused in B2B sales and then consistent with high positive interaction's from customers and huge knowledge of time management have resulted in a promotion to be a Sales Religion Manager (12 People Team ) with operational roll and plan marketing strategies in B2B sales for market Greek & Cyprus .
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Lifecycle Manager Via Microsoft
Accenture Poland
07.2023 - Current
- Nurture a high volume of accounts upsell/cross-sell/activate existing and new accounts
- Retain and growth revenue within existing accounts
- Develop an understanding of the partners business goals and turn data into compelling stories and actionable insights to help the succeed in their Cloud transition journey
- Work collaboratively with the sales team to develop,maintain and growth relationships
- Track, analyze and communicate Key quantitative metrics and business trends internally to leadership
- Overarching monthly KPIs (150%) since first operational month
- Deep Knowledge of Microsoft 365 products and Azure Cloud Services
Purchase-To-Pay Accountant (P2P)
Swarovski GBS
03.2023 - 07.2023
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
- Developed comprehensive budgets that aligned with company goals while ensuring fiscal responsibility.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Specialist Sourcing and Procurement (S&P)
Infosys Poland Sp. Z O.O
05.2022 - 02.2023
- Enhanced supplier relationships by implementing strategic sourcing initiatives and effective negotiation tactics.
- Streamlined procurement processes for increased efficiency with the implementation of an automated purchasing system.
- Facilitated communication between internal stakeholders and suppliers, improving collaboration throughout the procurement lifecycle.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Collected, arranged, and input information into database system SRM / SAP
Regional Sales Manager Greece / Cyprus
BPO Poland Sp. Z O.O
04.2018 - 02.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 10 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led employee relations through effective communication, coaching, training and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Operations Customer Service Specialist
BPO Poland Sp. Z O.O
01.2014 - 04.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Junior Accountant
AMREST Poland Sp. Z O.O
09.2012 - 09.2013
- Assisted in budget preparation and monitoring for increased cost control and profitability.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
- Prepared working papers, reports and supporting documentation for audit findings.
- Collected and reported monthly expense variances and explanations.
- Managed supplier accounts and built lasting relationships with suppliers.
- Assisted with preparation of monthly financial statements.
General Accountant
Malco Hellas SA
06.2009 - 08.2011
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Streamlined accounting processes for increased efficiency in daily operations.
- Enhanced financial reporting by implementing new software systems and automating data entry tasks.
- Reduced discrepancies in financial statements through meticulous attention to detail and regular reviews of account balances.
- Assisted with budget preparation, monitoring expenses, and providing timely updates to management on variances.
- Collaborated with external auditors during year-end audits, ensuring compliance with regulations and accurate financial reporting.
- Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Spearheaded the transition from manual accounting processes to an automated system, resulting in significant time savings for staff members involved in routine tasks.
Assistant Banking Officer - Internship 6 Months
National Bank of Greece
01.2004 - 06.2004
- Logged returned refund checks and disbursed to proper division.
- Verified accuracy and completeness of recorded totals and collaborated with personnel on discrepancies.
- Monitored payment files and notified proper staff, agency or vendor about missing files.
- Filled in as backup cashier, maintained cash register receipts and handled transaction paperwork
- Assisted in handling documentation for process changes in agency systems.
Education
Diploma of Economics Business Management -
Athens University of Economics & Business
Athens,Greece09.2003
Skills
- Microsoft Certified MS-900
- SAP S/4HANA / SRM / Service Now
- Power BI PRO
- Jira Service Management
- MS Office 365
- Google / G-Suite
- Google AdWords / Google Analytics
- Microsoft Dynamics 365 / MSX
- Sales management
- Financial Reporting
- Analytical Skills
- Sales operation
- Team Development
- Problem-Solving
www.linkedin.com/in/fotios-delakas-920927254
Certification
- Microsoft 365 Certified MS-900: Fundamentals License - Certification number: A5N39E-AF8CE7
- Copilot for M365 Achiever Badge - Foundational Issued by Microsoft Modern Work Enablement
Languages
- Greek Native
- English C2
- Polish C1
- Spanish A2
Hobbies
- Team sports (football, cricket, basketball, etc.)
- Determination activities (running, swimming, cycling, climbing, etc.)
- Brain activities (chess, reading, etc.)
- Computing and IT
- Chess
- Learning languages
- Travel
- Photography
GDPR
"I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing"
Timeline
Customer Lifecycle Manager Via Microsoft
Accenture Poland
07.2023 - Current
Purchase-To-Pay Accountant (P2P)
Swarovski GBS
03.2023 - 07.2023
Specialist Sourcing and Procurement (S&P)
Infosys Poland Sp. Z O.O
05.2022 - 02.2023
Regional Sales Manager Greece / Cyprus
BPO Poland Sp. Z O.O
04.2018 - 02.2022
Operations Customer Service Specialist
BPO Poland Sp. Z O.O
01.2014 - 04.2018
Junior Accountant
AMREST Poland Sp. Z O.O
09.2012 - 09.2013
General Accountant
Malco Hellas SA
06.2009 - 08.2011
Assistant Banking Officer - Internship 6 Months
National Bank of Greece
01.2004 - 06.2004
Diploma of Economics Business Management -
Athens University of Economics & Business
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